Appointment Centre Administrator

Freeman Hospital

Carthage (MO)

On-site

USD 28,000 - 35,000

Full time

19 hours ago

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Benefits offered by this job

Interview date: 11 November 2026

Job summary

Newcastle Hospitals NHS Foundation Trust is seeking an Appointment Centre Administrator to join the busy Booking Centre. You will handle a high volume of calls and provide essential administrative support to ensure timely access for patients.

This Band 2, full-time role (37.5 hours/week) is based on site. Interview date is 11 November 2026; training and multidisciplinary teamwork help maintain high standards of patient care.

Qualifications

Essential criteria include good literacy and numeracy.
IT skills in windows-based applications.
Ability to communicate with members of the public, all staff and healthcare providers.

Responsibilities

Manage a large volume of inbound and outbound calls in a timely manner.
Provide an effective administrative service at the Appointment Booking Centre with high-quality customer care.
Develop and maintain competencies across all areas of work.

Skills

Good literacy

Numeracy skills

IT skills

Communication with public & staff

Education

NVQ Level 2 or equivalent

Job description

Cramlington Manor Walks

Employer heading

Appointment Centre Administrator

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion. With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we're in the top five providers of specialised health services in the country. As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups. Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job Overview

We are looking for flexible and enthusiastic candidates who are excellent team players, well-motivated and capable of working in a busy and challenging environment. To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills it is imperative that the applicants are able to prioritise work, handle difficult situations and have a flexible approach to working. Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained.

Interview Date Wednesday 11th November 2026
37 Hours 30 Minutes/Week
You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

Main duties of the job

Previous experience of working within an Outpatient department would be advantageous though not a necessity as training will be given as is previous customer care/reception knowledge.
The Appointment Booking Centre manages over 280,000 patient appointments per year, each member of staff may deal with 100 calls per day on average, the booking centre team deals with over 1,500 telephone calls daily.

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

Royal Victoria Infirmary (RVI)
Freeman Hospital
Newcastle Dental Hospital
Cramlington Manor Walks
Urgent treatment centres
Newcastle Fertility Centre
Northern Centre for Cancer Care, North Cumbria
Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed Job Description And Main Responsibilities

Managing a large volume of inbound and outbound calls in a timely manner
To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered
To continue to develop and maintain competencies in all areas of work

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

Person specification

Skills

Essential criteria

Good literacy and numeracy skills
IT skills in windows-based applications
Ability to communicate with members of the public, all staff and health care providers

Experience

Desirable criteria

Previous administration experience
Previous customer care experience
Previous call centre/patient contact centre experience

Qualifications

Essential criteria

NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay. Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Employer certification / accreditation badges

Documents to download