Diabetes Clinical Retention Educator (Remote)

Insulet Corporation; Lorida (FL); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Job summary

Insulet Corporation is seeking a Clinical Retention Specialist to strengthen long term adoption of Omnipod products through education, proactive issue resolution, and clinical support. The role operates in a fast paced, remote environment across assigned regions.

The ideal candidate has strong clinical expertise, experience with diabetes technology, and a CDCES credential, with ability to collaborate across Clinical Services, data teams, and customer success to drive retention.

Qualifications

• Bachelor’s degree and CDCES credential required.
• Experience training insulin pump patients or diabetes care is preferred.
• Ability to communicate effectively with diverse audiences via phone and virtual platforms.

Responsibilities

• Accurately document all customer interactions, outcomes, and next steps in Salesforce.
• Review engagement data and retention metrics regionally to identify trends and risks.
• Collaborate with Clinical Services, Sales, and Marketing to improve regional retention programs.
• Support clinicians and customers with clinical software and digital diabetes management tools.

Skills

Clinical education

Diabetes technology

Remote communication

Sales collaboration

Data interpretation

Education

Bachelor's degree

CDCES credential

Tools

Salesforce

Microsoft Office

Job description

Insulet Corporation is seeking a Clinical Retention Specialist to strengthen long term adoption of Omnipod products through education, proactive issue resolution, and clinical support. The role operates in a fast paced, remote environment across assigned regions.

The ideal candidate has strong clinical expertise, experience with diabetes technology, and a CDCES credential, with ability to collaborate across Clinical Services, data teams, and customer success to drive retention.