Customer Care Retention Specialist (Fully Remote)

Insulet Corporation; United States; Remote; USD 55,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

PTO

Incentives

Job summary

Insulet Corporation in the United States seeks a customer retention specialist to proactively engage with Omnipod customers, strengthening relationships and reducing churn.

You will focus on retention through exceptional service and value, making outbound calls or emails to gauge satisfaction, sharing product updates, and pursuing upsell opportunities. Salesforce will be used to track interactions and help execute retention strategies.

Qualifications

• Make outbound calls or emails to assess satisfaction and resolve concerns.
• Share product updates and identify upsell or cross-sell opportunities.
• Track interactions in Salesforce and help execute retention strategies.

Responsibilities

• Make outbound calls or emails to assess satisfaction and resolve concerns.
• Share product updates and identify upsell or cross-sell opportunities.
• Track interactions in Salesforce and help execute retention strategies.

Skills

Outbound communications

Customer service

Upsell opportunities

Salesforce

Tools

Salesforce

Job description

• Proactively engage with customers to strengthen their Omnipod relationship and reduce churn.
• Focus on retention through exceptional service and product value.

Key Responsibilities:

• Make outbound calls or emails to assess satisfaction and resolve concerns.
• Share product updates and identify upsell or cross-sell opportunities.
• Track interactions in Salesforce and help execute retention strategies.
• Pay range of $26.33-$39.49 per hour plus incentives.
• Comprehensive benefits include medical, dental, vision, 401(k), and PTO.

Insulet Corporation

Insulet Corporation is a global medical device company dedicated to simplifying life for people with diabetes through its Omnipod product platform. The company fosters an innovative, customer-centric culture that emphasizes work-life balance and making a difference.