Customer Care & Retention Specialist

Insulet Corporation; United States; On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance (comprehensive)

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Employee wellness programs

Job summary

Insulet Corporation is seeking a Customer Care Retention Specialist in the United States. You will proactively engage customers to strengthen their relationship with the Omnipod brand and ensure maximum value from Omnipod products and services.

Responsibilities include outbound outreach, empathy-driven support, product updates, and collaboration with teams to deliver a seamless customer experience. Qualifications include 4+ years in customer service within healthcare, with strong communication

Qualifications

• Diploma and 4+ years in customer service within healthcare or pharmacy environments.
• Strong problem-solving abilities and a proactive mindset.
• Empathy and active listening when discussing sensitive healthcare topics.

Responsibilities

• Possesses a deep understanding of Customer Care processes and Omnipod products to communicate effectively with customers.
• Initiate outbound calls or emails to existing customers to check satisfaction and maximize benefits.
• Establish trust-based relationships, listening to needs with empathy and professionalism.
• Provide information on product updates, features, and resources to support diabetes management.
• Address concerns promptly and collaborate with teams to ensure a seamless experience.
• Identify opportunities to upsell or cross-sell products that align with customer needs.
• Collaborate with leadership and franchise owners to develop retention strategies.
• Follow call scripts while adapting to customer responses.
• Meet or exceed Customer Care KPIs and maintain detailed Salesforce records.

Skills

Customer Service

Healthcare knowledge

Communication

Empathy

Education

Bachelor's Degree preferred

Diploma

Tools

Microsoft Office

Job description

Insulet Corporation is seeking a Customer Care Retention Specialist in the United States. You will proactively engage customers to strengthen their relationship with the Omnipod brand and ensure maximum value from Omnipod products and services.

Responsibilities include outbound outreach, empathy-driven support, product updates, and collaboration with teams to deliver a seamless customer experience. Qualifications include 4+ years in customer service within healthcare, with strong communication