DFS General Manager- DFS Orlando Tampa

The Home Depot; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Temco Logistics, partnering with Home Depot, seeks a Field General Manager to oversee daily delivery operations across multiple locations. You’ll lead a team of drivers, optimize routes, and drive service quality for the Direct from Store program.

In this hands-on role, you’ll monitor performance, resolve issues the same day, enforce safety standards, and collaborate with Home Depot stores to ensure timely, accurate deliveries and high customer satisfaction.

Qualifications

• 3-7 years in Operations, Logistics, or Transportation Management.
• Strong leadership, problem-solving, and communication skills.
• Bachelor’s degree in Business Administration or related field preferred; equivalent experience will be considered.
• Proficiency in Microsoft Office and route management software.

Responsibilities

• Oversee daily operations across multiple locations and lead drivers.
• Manage customer needs, inquiries, and escalations with same-day resolution.
• Monitor performance, provide feedback, and create action plans for continuous improvement.

Skills

Leadership

Problem-solving

Communication

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Route management software

Job description

26352

Temco Logistics is a leading provider of final-mile delivery services, trusted by top retailers since 1968. With a track record of handling over 6,000 deliveries daily, we ensure customers receive their products on time and in excellent condition. We're excited to partner with Home Depot to provide customers with the "Direct from Store" delivery experience, allowing them to shop online and have their items delivered the next day by Temco Logistics.

We deliver a wide range of products, including concrete, lumber, drywall, fencing, grills, and more — directly to customers' homes, businesses, and job sites.

As a Field General Manager, you will play a critical role in overseeing daily delivery operations across multiple locations. You’ll lead a team of drivers, ensuring top-tier customer service while optimizing operational efficiency. This is a dynamic, hands‑on role where you’ll monitor performance, solve challenges, and support our drivers to exceed customer expectations.

Key Responsibilities

• Oversee daily operations: Conduct site visits to evaluate deliveries, ensuring quality service from start to finish.
• Address customer needs: Manage complaints, delivery inquiries, and escalations, working directly with Home Depot associates to resolve issues within the same day.
• Support your team: Monitor and motivate technicians to meet performance goals, providing feedback and creating action plans for continuous improvement.
• Ensure safety & compliance: Enforce dock safety standards, ensure uniform compliance, and uphold fleet maintenance protocols.
• Fleet & route management: Schedule and optimize technician routes, ensuring timely deliveries. Oversee vehicle inspections and coordinate preventative maintenance.
• Continuous improvement: Review performance metrics, document service failures, and work with the team to implement improvements.
• Collaborate cross-functionally: Coordinate with Home Depot stores to ensure smooth operations and align on customer needs.

Required Qualifications

• Experience: 3-7 years in Operations, Logistics, or Transportation Management.
• Skills: Strong leadership, problem-solving, and communication skills. Ability to manage multiple locations and teams effectively.
• Education: Bachelor’s degree in Business Administration or related field preferred. Equivalent experience will be considered.
• Tech-Savvy: Proficiency in Microsoft Office (Word, Excel) and route management software.

Apply End Date: 2026-12-31