DFS General Manager- Chicago

Temco Logistics; Decatur (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Temco Logistics is seeking an experienced Operations Manager to oversee final-mile delivery operations in collaboration with The Home Depot. The role covers field-store visits, fleet coordination, and performance improvement initiatives across multiple locations.

You will manage driver routes, ensure safety and quality of service, and address customer inquiries promptly. Strong leadership and relationship-building skills are essential for success in this fast-paced environment.

Qualifications

• 3–7 years’ experience in operations or logistics management/transportation.
• Ability to build and maintain relationships.
• Bachelor’s degree in business administration or related field preferred/experience.
• Strong communication, time management, and attention to detail.

Responsibilities

• Visit in-field stores daily to evaluate deliveries.
• Respond to customer complaints, deliveries inquiries, and escalations the same day.
• Be available off-hours to address escalations.
• Monitor technician goals, document failures, and implement improvement plans.
• Ensure technicians adhere to uniforms.
• Promote dock safety and adherence.
• Coordinate driver/fleet management experience.
• Handle multiple drivers/routes across locations.
• Communicate customer needs to drivers and assist in recruitment and retention.
• Verify route documentation and dispatch readiness.
• Create technician schedules and assign routes.
• Coordinate fuel needs and preventive maintenance for fleet.
• Inspect vehicles and recommend corrective actions.
• Secure estimates for vehicle repairs and obtain management approval.

Skills

Operations management

Logistics management

Communication skills

Time management

People management

Education

Bachelor's Degree in Business Administration or related

Job description

Temco Logistics is an experienced provider of final-mile delivery services to leading retailers since 1968. Completing more than 6,000 residential, business, job site and commercial deliveries per day, we have a proven track record of success and dependability. As a product of our reoccurring success, Temco Logistics is now partnering with The Home Depot to give clients the Direct from Store experience. Clients will have the ability to order online from their favorite The Home Depot store and their items will be promptly delivered by Temco Logistics!

Responsibilities

• Managers will be required to visit several in-field stores per day to evaluate deliveries. (Start 6:00 AM)
• Manager must be able respond to all customer complaints, delivery inquires, and escalations with coordination through The Home Depot store associate and/or management within same day of original contact.
• Manager must be available off-hours to respond to escalated issues from The Home Depot within the same day of original contact.
• Monitor Technicians goals and metrics, provide assessments, document service failures, and develop correction and improvement plans.
• Ensure Technicians Uniform adherence.
• Promote Dock Safety and ensure adherence.
• Must possess driver/fleet management experience.
• Must be able to handle multiple drivers/routes in several locations.
• Communicate customer needs to Drivers, participate in recruitment, development, and retention of drivers through a culture of mutual respect and dedication to providing top-notch customer service.
• Verify route documentation and confirm all routes are correct prior to dispatch times.
• Create Technicians schedule and assign routes, reassign Technicians routes day of on DSR.
• Coordinate fuel needs and preventative maintenance for vehicle fleet.
• Regularly inspect all vehicles to ensure proper usage and care by Technicians and recommend corrective action as needed.
• Secure estimates for any vehicle repairs and submit to management for approval.

Qualifications And Skills

• Prefer 3-7 years’ experience in Operations and/or Logistics Management/Transportation
• Deep understanding and knowledge of building and maintaining relationships
• Bachelor’s Degree in business administration or similar field preferred/experience
• Excellent communication and time management skills desired; attention to detail and ability to analyze and process improve strongly preferred.
• Demonstrated success in developing and managing employees, creating a quality and service-oriented workplace.