DFS General Manager - Houston

Temco Logistics LLC; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Temco Logistics is seeking a Field General Manager to oversee daily delivery operations across multiple locations in the United States. You will lead a team of drivers, ensure top-tier customer service, and optimize efficiency while supporting drivers to exceed expectations.

The role emphasizes safety, cross-location coordination, and proactive problem-solving to maintain high service levels for Home Depot’s Direct from Store program.

Qualifications

• 3–7 years in Operations, Logistics, or Transportation Management.
• Strong leadership, problem-solving, and communication skills.
• Bachelor’s degree in Business Administration or related field preferred;equivalent experience considered.

Responsibilities

• Oversee daily operations across locations and ensure quality service from start to finish.
• Address customer needs, manage inquiries and escalations, and resolve issues with Home Depot associates.
• Lead and motivate technicians to meet performance goals and drive continuous improvement.
• Enforce dock safety standards, ensure compliance, and uphold fleet maintenance protocols.
• Plan and optimize technician routes, coordinate vehicle inspections and preventive maintenance.
• Review performance metrics and document service failures to implement improvements.
• Collaborate with Home Depot stores to align on customer needs and ensure smooth operations.

Skills

Leadership

Problem-solving

Communication

Team management

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Route management software

Job description

Temco Logistics is a leading provider of final-mile delivery services, trusted by top retailers since 1968. With a track record of handling over 6,000 deliveries daily, we ensure customers receive their products on time and in excellent condition. We're excited to partner with Home Depot to provide customers with the "Direct from Store" delivery experience, allowing them to shop online and have their items delivered the next day by Temco Logistics.

We deliver a wide range of products, including concrete, lumber, drywall, fencing, grills, and more — directly to customers' homes, businesses, and job sites.

As a Field General Manager, you will play a critical role in overseeing daily delivery operations across multiple locations. You’ll lead a team of drivers, ensuring top-tier customer service while optimizing operational efficiency. This is a dynamic, hands‑on role where you’ll monitor performance, solve challenges, and support our drivers to exceed customer expectations.

Key Responsibilities

• Oversee daily operations: Conduct site visits to evaluate deliveries, ensuring quality service from start to finish.
• Address customer needs: Manage complaints, delivery inquiries, and escalations, working directly with Home Depot associates to resolve issues within the same day.
• Support your team: Monitor and motivate technicians to meet performance goals, providing feedback and creating action plans for continuous improvement.
• Ensure safety & compliance: Enforce dock safety standards, ensure uniform compliance, and uphold fleet maintenance protocols.
• Fleet & route management: Schedule and optimize technician routes, ensuring timely deliveries. Oversee vehicle inspections and coordinate preventative maintenance.
• Continuous improvement: Review performance metrics, document service failures, and work with the team to implement improvements.
• Collaborate cross-functionally: Coordinate with Home Depot stores to ensure smooth operations and align on customer needs.

Required Qualifications

• Experience: 3-7 years in Operations, Logistics, or Transportation Management.
• Skills: Strong leadership, problem-solving, and communication skills. Ability to manage multiple locations and teams effectively.
• Education: Bachelor’s degree in Business Administration or related field preferred. Equivalent experience will be considered.
• Tech-Savvy: Proficiency in Microsoft Office (Word, Excel) and route management software.

Temco Logistics is an Equal Employment Opportunity Employer. All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply. For a full list of the various benefits Temco Logistics offers visit: thd.co/temcobenefits ©2026 Temco Logistics Product Authority, LLC. All rights reserved.