DFS General Manager- Chicago

The Home Depot; Decatur (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Temco Logistics, partnered with The Home Depot, seeks an experienced Operations Manager to oversee final-mile deliveries across multiple stores. You will visit in-field stores, respond to customer inquiries, and coordinate driver routes and fleet maintenance to ensure on-time performance.

Ideal candidates have 3-7 years in logistics management, strong relationship-building and communication skills, and a Bachelor's degree.

Qualifications

• 3-7 years’ experience in Operations and/or Logistics Management/Transportation.
• Deep understanding and knowledge of building and maintaining relationships.
• Bachelor’s Degree in business administration or similar field preferred/experience.
• Excellent communication and time management; detail oriented and analytic.
• Experience developing and managing employees and service-focused culture.

Responsibilities

• Visit several in-field stores daily to evaluate deliveries.
• Respond to customer complaints, delivery inquiries, and escalations within same day.
• Be available off-hours to respond to escalations the same day.
• Monitor technicians' goals, document service failures, and drive improvements.
• Ensure technicians' uniform adherence.
• Promote dock safety and ensure adherence.
• Manage driver/fleet relationships and handle multiple routes.
• Coordinate routing, fuel, and vehicle maintenance.
• Verify route documentation and dispatch accuracy.
• Create technician schedules and assign routes.
• Inspect vehicles and recommend corrective actions.
• Obtain repair estimates and submit for approval.

Skills

Ops/Logistics Mgmt

Relationship building

Communication skills

Detail oriented

Leadership

Education

Bachelor's degree in business administration

Job description

25957

Temco Logistics is an experienced provider of final-mile delivery services to leading retailers since 1968. Completing more than 6,000 residential, business, job site and commercial deliveries per day, we have a proven track record of success and dependability. As a product of our reoccurring success, Temco Logistics is now partnering with The Home Depot to give clients the Direct from Store experience. Clients will have the ability to order online from their favorite The Home Depot store and their items will be promptly delivered by Temco Logistics!

Responsibilities

• Managers will be required to visit several in-field stores per day to evaluate deliveries. (Start 6:00 AM)
• Manager must be able respond to all customer complaints, delivery inquires, and escalations with coordination through The Home Depot store associate and/or management within same day of original contact.
• Manager must be available off-hours to respond to escalated issues from The Home Depot within the same day of original contact.
• Monitor Technicians goals and metrics, provide assessments, document service failures, and develop correction and improvement plans.
• Ensure Technicians Uniform adherence.
• Promote Dock Safety and ensure adherence.
• Must possess driver/fleet management experience.
• Must be able to handle multiple drivers/routes in several locations.
• Communicate customer needs to Drivers, participate in recruitment, development, and retention of drivers through a culture of mutual respect and dedication to providing top-notch customer service.
• Verify route documentation and confirm all routes are correct prior to dispatch times.
• Create Technicians schedule and assign routes, reassign Technicians routes day of on DSR.
• Coordinate fuel needs and preventative maintenance for vehicle fleet.
• Regularly inspect all vehicles to ensure proper usage and care by Technicians and recommend corrective action as needed.
• Secure estimates for any vehicle repairs and submit to management for approval.

Qualifications And Skills

• Prefer 3-7 years’ experience in Operations and/or Logistics Management/Transportation
• Deep understanding and knowledge of building and maintaining relationships
• Bachelor’s Degree in business administration or similar field preferred/experience
• Excellent communication and time management skills desired; attention to detail and ability to analyze and process improve strongly preferred.
• Demonstrated success in developing and managing employees, creating a quality and service-oriented workplace.

Apply End Date: 2026-12-31