DFS General Manager- DFS Orlando Tampa

Temco Logistics LLC; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Temco Logistics is seeking a Field General Manager to oversee daily delivery operations across multiple locations, leading a team of drivers and improving performance while partnering with Home Depot to ensure a superior Direct from Store experience. You will monitor delivery quality, safety, and route efficiency to meet customer expectations.

The role requires 3–7 years in operations/logistics with strong leadership and communication skills, and a Bachelor’s in Business Administration or

Qualifications

• 3–7 years in Operations, Logistics, or Transportation Management.
• Strong leadership, problem-solving, and communication skills.
• Ability to manage multiple locations and teams effectively.

Responsibilities

• Oversee daily operations: conduct site visits to evaluate deliveries and ensure quality service from start to finish.
• Address customer needs: manage complaints, delivery inquiries, and escalations with Home Depot associates to resolve issues the same day.
• Support your team: monitor and motivate technicians, provide feedback and action plans for continuous improvement.
• Ensure safety & compliance: enforce dock safety standards, uphold fleet maintenance protocols.
• Fleet & route management: schedule and optimize technician routes; oversee vehicle inspections and preventive maintenance.
• Continuous improvement: review performance metrics, document service failures, and drive improvements.
• Collaborate cross-functionally: coordinate with Home Depot stores to align on customer needs.

Skills

Leadership

Problem-solving

Communication

Route management

Fleet maintenance

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office

Route management software

Job description

Temco Logistics is a leading provider of final-mile delivery services, trusted by top retailers since 1968. With a track record of handling over 6,000 deliveries daily, we ensure customers receive their products on time and in excellent condition. We're excited to partner with Home Depot to provide customers with the \"Direct from Store\" delivery experience, allowing them to shop online and have their items delivered the next day by Temco Logistics.We deliver a wide range of products, including concrete, lumber, drywall, fencing, grills, and more — directly to customers' homes, businesses, and job sites.As a Field General Manager, you will play a critical role in overseeing daily delivery operations across multiple locations. You’ll lead a team of drivers, ensuring top-tier customer service while optimizing operational efficiency. This is a dynamic, hands-on role where you’ll monitor performance, solve challenges, and support our drivers to exceed customer expectations.Key Responsibilities:Oversee daily operations: Conduct site visits to evaluate deliveries, ensuring quality service from start to finish.Address customer needs: Manage complaints, delivery inquiries, and escalations, working directly with Home Depot associates to resolve issues within the same day.Support your team: Monitor and motivate technicians to meet performance goals, providing feedback and creating action plans for continuous improvement.Ensure safety & compliance: Enforce dock safety standards, ensure uniform compliance, and uphold fleet maintenance protocols.Fleet & route management: Schedule and optimize technician routes, ensuring timely deliveries. Oversee vehicle inspections and coordinate preventative maintenance.Continuous improvement: Review performance metrics, document service failures, and work with the team to implement improvements.Collaborate cross-functionally: Coordinate with Home Depot stores to ensure smooth operations and align on customer needs.Required Qualifications:Experience: 3-7 years in Operations, Logistics, or Transportation Management.Skills: Strong leadership, problem-solving, and communication skills. Ability to manage multiple locations and teams effectively.Education: Bachelor’s degree in Business Administration or related field preferred. Equivalent experience will be considered.Tech-Savvy: Proficiency in Microsoft Office (Word, Excel) and route management software.