DEX Product Owner: Digital Employee Experience

Cardinal Health; Jefferson City (MO); On-site; USD 88,000 - 138,000; Full time

Benefits offered by this job

Health benefits

PTO

HSA

401k

MyFlexPay

Job summary

Cardinal Health seeks a DEX Product Owner to lead a multi-year Digital Employee Experience transformation, focusing on boosting employee productivity and reducing digital friction. You will own the DEX backlog, drive analytics, and partner with engineering and support teams to deliver end-to-end improvements.

You will manage telemetry and sentiment data, socialize outcomes with leadership, and oversee change management for endpoint updates and campaigns that improve the digital workplace

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Engineering, Information Systems, or related field preferred.
• 7+ years of experience in Product Management, Digital Employee Experience, End User Computing, IT Service Management, Employee Experience, Technology Operations, or Digital Transformation preferred.
• 3+ years leading enterprise-wide programs or products spanning multiple tech and business functions, preferred.
• Experience developing and executing strategic roadmaps, product backlogs, and multi-year transformation initiatives, preferred.
• Proven ability to lead large-scale initiatives through influence, collaboration, and stakeholder alignment without direct authority, preferred.

Responsibilities

• Own and lead the DEX roadmap, backlog, and governance aligned to transformation objectives and value realization targets.
• Drive adoption of AI-enabled solutions, self-healing automation, and proactive support models.
• Serve as the primary business owner for DEX platform capabilities.
• Lead a team of DEX analysts responsible for telemetry, sentiment, and experience data to identify trends and opportunities.
• Translate DEX insights into remediation initiatives for multiple IT and business teams.
• Manage backlogs, requirements, and releases for DEX-driven enhancements.
• Govern change controls, release management, testing strategies, and production deployments for DEX fixes.
• Validate and approve remediation activities through change management processes before deployment.
• Develop and execute communication and change management strategies for endpoint updates and OS changes.
• Lead employee communications about upcoming changes and expected benefits.
• Drive digital experience campaigns to educate employees and improve adoption.
• Establish closed-loop processes to convert insights into actions and roadmap decisions.
• Define and monitor KPIs related to productivity, digital experience, and technology investment.

Skills

Product Management

Digital Employee Experience

End User Computing

IT Service Management

Communication

Stakeholder Alignment

Travel Willingness

Education

Bachelor’s degree in IT/Business

MBA or related master’s (preferred)

Tools

ServiceNow

MS Office

Job description

Cardinal Health seeks a DEX Product Owner to lead a multi-year Digital Employee Experience transformation, focusing on boosting employee productivity and reducing digital friction. You will own the DEX backlog, drive analytics, and partner with engineering and support teams to deliver end-to-end improvements.

You will manage telemetry and sentiment data, socialize outcomes with leadership, and oversee change management for endpoint updates and campaigns that improve the digital workplace