DevOps Support Engineer — Customer-Focused Troubleshooter

OpenKrill; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Spacelift is seeking a Director-level leader to own GTM enablement across the revenue organization. As Spacelift’s GTM motion matures, enablement is the function that determines whether the people in the field can actually run it.

We're looking for someone to own that end of it. You will partner with Product, Engineering, Sales, and Marketing to design scalable enablement programs and playbooks that accelerate customer outcomes.

Qualifications

• 2 to 4 years of DevOps experience.
• 2 to 4 years of experience with at least one major Cloud Provider (AWS/GCP/Azure).
• Hands-on experience with Linux environments.
• Excellent problem-solving and communication skills.

Responsibilities

• Support customers across channels with timely, clear communication.
• Reproduce issues, isolate root cause using logs and traces.
• Collaborate with Product and Engineering to improve the product and prevent recurrences.
• Debug SaaS and self-hosted deployments including IaC components.
• Explain IaC and policy-driven behavior clearly to customers.

Skills

DevOps

Cloud platforms

Linux

Infra as Code

Tools

Terraform

Pulumi

Docker

Kubernetes

Job description

Spacelift is seeking a Director-level leader to own GTM enablement across the revenue organization. As Spacelift’s GTM motion matures, enablement is the function that determines whether the people in the field can actually run it.

We're looking for someone to own that end of it. You will partner with Product, Engineering, Sales, and Marketing to design scalable enablement programs and playbooks that accelerate customer outcomes.