DevOps – ServiceNow Quality Assurance

TechDigital Group; New Jersey; Hybrid; USD 95,000 - 130,000; Full time

Job summary

TechDigital Group seeks a ServiceNow Quality Assurance Analyst to ensure the reliability, performance, and functional accuracy of ServiceNow platform solutions across the development lifecycle. Embedded in a DevOps team, the role blends manual testing with automated testing using ATF to accelerate high‑quality releases.

You will design test strategies, execute plans, and manage defects in Jira or Azure DevOps, collaborating with developers, admins, and business stakeholders to validate

Qualifications

• 3+ years of QA experience, including 2+ years testing on the ServiceNow platform.
• Hands-on experience with ServiceNow ATF.
• Familiarity with ITIL processes and ServiceNow ITSM.
• Knowledge of CI/CD and DevOps practices; defect tracking tools.
• Working knowledge of JavaScript.

Responsibilities

• Develop, maintain test strategies, plans, test cases, and scripts for ServiceNow configurations and integrations.
• Build and maintain automated ATF test suites covering UI flows, business rules, integrations, and regressions.
• Validate functional requirements and defects; drive resolution with development teams.
• Perform functional, regression, integration, performance, and UAT testing across ServiceNow modules.
• Integrate ATF test suites into CI/CD pipelines to gate quality before production.
• Review Update Sets, Flow Designer flows, and script changes for testability and standards.
• Manage defects through lifecycle using Jira, Azure DevOps, or ServiceNow.
• Collaborate with the ServiceNow Database Developer and admins to validate migrations and transforms.
• Contribute to upgrade validation and release readiness testing.
• Produce QA metrics and release readiness reports for stakeholders.
• Participate in Agile/Scrum ceremonies, providing quality perspective to sprints.

Skills

ServiceNow

DevOps

ATF

Jira

JavaScript

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

ATF

Jira

Azure DevOps

Job description

• ServiceNow platform
• DevOps
• Automated Test Framework
• Jira
• JavaScript

DevOps – ServiceNow Quality Assurance

Position Summary

The ServiceNow Quality Assurance Analyst ensures the reliability, performance, and functionalaccuracy of ServiceNow platform solutions across all stages of the development lifecycle.Embedded within a DevOps team, this role bridges manual testing expertise with automatedtesting capabilities, helping the team deliver high-quality releases at speed. The QA Analystworks closely with developers, administrators, and business stakeholders to define teststrategies, execute test plans, and uphold quality standards.

Key Responsibilities

• Develop, maintain, and execute comprehensive test strategies, test plans, test cases, andtest scripts for ServiceNow configurations, customizations, and integrations.
• Build and maintain automated test suites using ServiceNow Automated Test Framework(ATF), covering UI flows, business rules, integrations, and regression scenarios.
• Validate functional requirements against delivered solutions, identifying defects andworking with development teams to drive resolution.
• Perform functional, regression, integration, performance, and user acceptance testing(UAT) across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.
• Integrate ATF test suites into CI/CD pipelines to enforce quality gates before code promotesto production.
• Review Update Set contents, Flow Designer flows, and script changes for testability,completeness, and adherence to standards.
• Manage defects through the full lifecycle using Jira, Azure DevOps, or the ServiceNowplatform itself; provide clear, reproducible defect documentation.
• Collaborate with the ServiceNow Database Developer and platform administrators tovalidate data migrations, transforms, and import sets.
• Contribute to platform upgrade and patch validation efforts; execute upgrade readinesstesting plans.
• Produce QA metrics, dashboards, and release readiness reports for stakeholders.
• Participate in Agile/Scrum ceremonies, contributing quality perspective to sprint planningand retrospectives.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (orequivalent experience).
• 3+ years of QA experience, with at least 2 years focused on ServiceNow platform testing.
• Hands-on experience with ServiceNow ATF (Automated Test Framework).
• Solid understanding of ITIL service management processes and ServiceNow ITSM modulebehavior.
• Familiarity with CI/CD pipelines and DevOps practices.
• Experience with defect tracking tools (Jira, Azure DevOps, or similar).
• Working knowledge of JavaScript sufficient to read and assess ServiceNow scripts.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or Certified Application Developer(CAD).
• Experience with API testing tools (Postman, REST Assured, or similar) for validatingServiceNow integrations.
• Familiarity with performance testing tools and load testing concepts.
• ITIL v4 Foundation certification.
• Experience with test management platforms (TestRail, Zephyr, qTest).

Competencies

• Meticulous attention to detail with a quality-first mindset.
• Strong analytical thinking with the ability to identify edge cases and failure scenarios.
• Clear written and verbal communication skills for defect documentation and stakeholderreporting.
• Collaborative team player capable of influencing quality practices without direct authority.
• Comfortable operating in fast-paced, iterative release cycles.

This role requires active participation in platform upgrade cycles, scheduled maintenancewindows, and release