DevOps Engineer — 24/7 Watchfloor (Linux, Kubernetes, Python)

Akina Inc; Fort Meade (MD); On-site; USD 141,000 - 173,000; Full time

Benefits offered by this job

PTO 24 days

11 federal holidays

401k 100% vested

Healthcare coverage

Job summary

Akina is seeking a Development Operations Engineer 0 to provide Tier I/II support for the watchfloor in a 24x7 environment at Fort Meade, MD. The role requires scripting with Python/Bash, Docker, and Kubernetes experience, plus a TS/SCI-Poly clearance.

You will serve as SPOC between providers and users, log incidents, diagnose issues, and escalate as needed. The position offers substantial benefits, 24 days PTO, holidays, a vested 401k, and comprehensive healthcare.

Qualifications

• Two years of experience with software deployments, Linux administration, containerization, cloud deployments.
• Bachelor of Science in Engineering or Computer Science; Master’s as an option.
• May substitute four years of experience in lieu of a Bachelor's Degree.

Responsibilities

• Provide Tier I/II support for the watchfloor in a 24×7/365 environment.
• Operate as SPOC between service provider and operational users.
• Capture, log, categorize, and prioritize incidents via a ticketing system.
• Cover the watch floor if not elsewhere.
• Perform initial diagnosis using established knowledge bases and incident models.
• Attempt first-contact resolution for standard issues (password resets, account access, basic navigation).
• Escalate unresolved incidents to Tier II support.
• Maintain incident status communication with users throughout resolution.
• Document troubleshooting steps to expand the knowledge base.
• Provide 24/7/365 coverage via rotating 12 hour shifts (0500 and 1700 daily) on a 2 week rotation.

Skills

Python / Bash scripting

Docker

Kubernetes

Security-focused DevOps practices

24×7 on-call support

Education

Bachelor of Science in Engineering or Computer Science

Master of Science in Engineering or Computer Science

4 years of experience may substitute for Bachelor's

Job description

Akina is seeking a Development Operations Engineer 0 to provide Tier I/II support for the watchfloor in a 24x7 environment at Fort Meade, MD. The role requires scripting with Python/Bash, Docker, and Kubernetes experience, plus a TS/SCI-Poly clearance.

You will serve as SPOC between providers and users, log incidents, diagnose issues, and escalate as needed. The position offers substantial benefits, 24 days PTO, holidays, a vested 401k, and comprehensive healthcare.