Development Operations Engineer 0 - (Linux, Python, Bash)

Akina, Inc.; Fort Meade (MD); On-site; USD 141,000 - 173,000; Full time

Benefits offered by this job

PTO 24 days

Federal holidays

401k contributions

Healthcare coverage

Educational assistance

Job training

Job summary

Akina, Inc. is seeking a Development Operations Engineer to support a 24/7 watchfloor at Fort Meade, Maryland. The role requires a TS/SCI - Polygraph clearance and hands-on experience with Linux, Python and Bash.

You will act as SPOC between the service provider and users, logging and prioritizing incidents in a formal ticketing system. You will diagnose issues, attempt first-contact resolutions, and escalate to Tier II when necessary, while maintaining clear communications and contributing to

Qualifications

• Two years of experience with software and system deployments, Linux administration, containerization, cloud deployments, and Development Security Operations.

Responsibilities

• Act as Tier I/II SPOC for 24x7/365 watchfloor operations.
• Capture, log, categorize, and prioritize incidents via a ticketing system.
• Perform initial diagnosis using knowledge bases and incident models.
• Attempt first-contact resolutions for common issues (password resets, access, navigation).
• Escalate unresolved incidents to Tier II as needed.
• Maintain incident status communications with users throughout resolution.
• Document troubleshooting steps to expand the knowledge base.

Skills

Python

Bash

Docker

Kubernetes

Security-focused DevOps

24x7 support

Education

Bachelor of Science in Engineering or Computer Science

Master of Science in Engineering or Computer Science

Tools

N/A

Job description

Development Operations Engineer 0 - (Linux, Python, Bash)

• Fort Meade, Maryland

Development Operations Engineer 0 - (Linux, Python, Bash)

Clearance: TS/SCI - Polygraph required
Position ID: 11-8880-DEVOPS0
Location: Fort Meade, Maryland

Description:

In this role, you're responsible for providing Tier I/II support for the integrated watchfloor capability within a 24×7/365 operational environment.

You'll operate as single point of contact (SPOC) between the service provider and operational users, capturing, logging, categorizing, and prioritizing all incidents via a standardized ticketing system; Tier I/II personnel will cover the watch floor if not elsewhere.

Perform initial diagnosis using established knowledge bases and incident models.

Attempt first-contact resolution for standard issues (password resets, account access, basic navigation, known errors).

Escalate unresolved incidents to Tier II support via functional escalation procedures.

Maintain incident status communication with users throughout the resolution lifecycle.

Document all troubleshooting steps and resolution actions to populate and expand the knowledge base.

Provide 24/7/365 coverage via rotating 12 hour shifts (0500 and 1700 daily), aligning with 2 week rotation schedules.

• Providing Tier I/II support for the integrated watchfloor capability within a 24×7/365 operational environment.
• Operating as single point of contact (SPOC) between the service provider and operational users.
• Capturing, logging, categorizing, and prioritizing all incidents via a standardized ticketing system.
• Tier I/II personnel will cover the watch floor if not elsewhere.

Position Desired Skills:

• scripting with Python / Bash.
• Experience with Docker.
• recent (within 3 years) hands-on work with Kubernetes and cluster orchestration.
• familiarity with security-focused DevOps practices.
• 24 × 7 call-in support for operational system critical discrepancies.

DEVOPS0 Qualifications:

Two (2) years of experience with software and system deployments, Linux system administration, containerization, cloud deployments, Development Security Operations.

Bachelor of Science in Engineering or Computer Science

May substitute two (2) years of experience with Masters of Science in Engineering or Computer Science.

May substitute four (4) years of experience in lieu of a Bachelor’s Degree

Salary Range: $141k-$173k (Annually)

The range displayed above is a likely salary range for this position. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possible contractual requirements and could fall outside of this range.

Akina is a Woman Owned, Service Disabled, Veteran Owned, Small Business, looking for talented and ambitious individuals to join our team. We offer a generous compensation package that includes 24 days PTO accrued annually and 11 federal holidays. Our 401k is 100% vested on your start date and the company makes a direct contribution worth 10% of your salary. Akina covers 100% of healthcare costs for employees and 50% toward dependents. We offer educational assistance towards college classes and will cover costs associated with job related training and certifications.

Akina is committed to excellence and creating innovative and flexible solutions for our clients. We are a small company with an open ear to our employees' needs in order to attract and retain quality talent that enables our customer's mission.

We are an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.