Device Support Specialist – Scanners & Printers (IDCS)

Massachusetts-Bay-Transportation-Authority; Boston (MA); Hybrid; USD 60,000 - 80,000; Part time

Job summary

Massachusetts Bay Transportation Authority in Boston seeks a Device Specialist to support IDCS devices, handheld scanners, and Zebra printers. This contract, hybrid role requires two+ days in the office and occasional travel to warehouse sites.

You will monitor devices, configure, update OS, and assist users with IDCS workflows and upgrades. The ideal candidate has a Bachelor's degree and at least four years of hands-on experience with scanners, printers, and smartphones, plus strong MS Office

Qualifications

• Bachelor’s degree from an accredited institution.
• Four (4) years of experience supporting devices such as handheld scanners, printers, and/or smart phones.
• Valid driver’s license, personal vehicle, and responsibility for all associated car costs.
• Ability to use and care for an MBTA laptop for remote work.
• Ability to use and care for an MBTA smart phone.
• Ability to work a hybrid work schedule, either at the office, 10 Park Plaza, Boston, or traveling to a warehouse/stockroom location, a minimum of twice a week.
• Familiarity with MS Office (Excel, Word and PowerPoint).
• Experience triaging and solving helpdesk calls.
• Successful listening skills.
• Professional phone manner and etiquette.
• Experience working successfully with a variety of people, including successful teamwork and proven ability to teach application materials to users of various technical abilities.
• Effective communication, analytic abilities, organizational and presentation skills.

Responsibilities

• Proactively monitor scanners and printers to ensure online availability.
• Set up scanners for production or training use.
• Respond to help desk tickets to provide user support.
• Ensure scanner operating system (OS) updates, testing, and go-live success.
• Provide onsite triage of devices as needed.
• Learn and support the IDCS application as it pertains to users, networks, scanners, printers, and upgrades.
• Perform all other duties and projects that may be assigned.

Skills

Customer service

Communication

Team collaboration

Hybrid work adaptability

Education

Bachelor’s degree

Tools

MS Office

MBTA laptop

MBTA smartphone

Basic Networking

Job description

Massachusetts Bay Transportation Authority in Boston seeks a Device Specialist to support IDCS devices, handheld scanners, and Zebra printers. This contract, hybrid role requires two+ days in the office and occasional travel to warehouse sites.

You will monitor devices, configure, update OS, and assist users with IDCS workflows and upgrades. The ideal candidate has a Bachelor's degree and at least four years of hands-on experience with scanners, printers, and smartphones, plus strong MS Office