Device Support Pro - Helpdesk & Troubleshooting Expert

Valued Relationships, Inc.; Arizona; Hybrid; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employer‑Paid Basic Life Insurance and

Job summary

Valued Relationships, Inc. is seeking a customer service professional to resolve technical issues and deliver support to clients via calls, emails, and help–desk tickets.

You will record interactions, provide basic troubleshooting, and guide customers through technology solutions while escalating complex problems as needed. This role emphasizes accuracy, empathy, and timely responses.

Qualifications

• High School Diploma required.
• Strong verbal and written communication skills.
• Active listening and empathy.
• Ability to explain technical information to non-technical individuals.
• Basic knowledge of customer service principles and technology concepts.
• Basic troubleshooting skills with guidance.
• Team-work and willingness to learn from more experienced colleagues.
• Basic problem-solving, research, and time-management skills.
• Ability to handle evolving responsibilities.

Responsibilities

• Respond to inbound and outbound calls, emails, and help–desk tickets.
• Accurately record details of calls, dispatches, and messages.
• Research, investigate, and resolve technical issues and complaints in a timely and efficient manner.
• Provide basic troubleshooting and guide clients through technology solutions.
• Refer complex issues to appropriate departments or service representatives.
• Track call–volume metrics, service level agreements, quality scores, and schedule adherence.
• Follow established company and departmental processes with support and guidance.
• Assist in projects or duties as assigned.

Education

High School Diploma

Job description

Valued Relationships, Inc. is seeking a customer service professional to resolve technical issues and deliver support to clients via calls, emails, and help–desk tickets.

You will record interactions, provide basic troubleshooting, and guide customers through technology solutions while escalating complex problems as needed. This role emphasizes accuracy, empathy, and timely responses.