Device Repair Technician

Batteries Plus; Town of Hartland (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Batteries Plus is seeking an entry-level Device Repair Technician to support corporate and franchise stores through basic device repairs and remote technical support. The role involves repair work on smartphones, tablets, and other electronics, plus training, inventory documentation, and shipping coordination.

The position emphasizes attention to detail, strong communication, and team-based collaboration in a mixed office/lab environment. Occasional lifting may be required.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Experience with device repair or technical support is preferred.
• Strong attention to detail and ability to follow procedures accurately.
• Good organizational and communication skills.
• Proficiency with Microsoft Excel and Google Suite is preferred.

Responsibilities

• Perform basic to intermediate repairs on devices based on priority.
• Provide remote support for in-store repairs using live camera sessions.
• Assist in teardown and reassembly of devices under supervision.
• Receive, pack, and ship devices according to workflow and shipping schedules.
• Follow all safety procedures and wear the required PPE.
• Participate in live training observations to build repair knowledge and technique.
• Assist with technical training activities, including photos, repair steps, and video support.
• Contribute to written documentation for common device repair activities as needed.
• Support weekly cycle counts to ensure accurate device parts inventory levels.
• Maintain accurate records of repair activity and shipping details.
• Communicate repair status and shipping information to store teams.
• Escalate complex or unresolved issues to management as needed.
• Maintain high standards of problem resolution and customer satisfaction.

Skills

Device repair

Remote support

Customer service

Documentation

Communication

Education

High school diploma

Associate degree preferred

Tools

Microsoft Excel

Google Workspace

Job description

The Device Repair Technician supports corporate and franchise stores by providing entry-level device repair services and remote technical support. This role performs basic repairs on smartphones, tablets, and other electronic devices. The Device Repair Technician will assist with remote technical support, inventory processes, and training activities. This position will build foundational knowledge and hands‑on skills through structured observation, collaboration, and guided practice.

Essential Duties and Responsibilities

Device Repair and Technical Support

• Perform basic to intermediate repairs on smartphones, tablets, gaming consoles, and other devices based on priority.
• Provide remote support for in-store device repairs using live camera sessions.
• Assist in the teardown and reassembly of devices under supervision.
• Receive, pack, and ship devices according to workflow and shipping schedules.
• Follow all safety procedures and wear the required Personal Protective Equipment (PPE).

Training and Support

• Participate in live training observations to build repair knowledge and technique.
• Assist with technical training activities, including taking photos, capturing repair steps, and supporting video production.
• Contribute to written documentation for common device repair activities as needed.

Inventory Documentation

• Support weekly cycle counts to ensure accurate device parts inventory levels.
• Maintain accurate records of repair activity and shipping details.

Customer Service

• Communicate with store associates to provide repair status updates and shipping information.
• Escalate complex or unresolved issues to management as needed.
• Maintain high standards of problem resolution and customer satisfaction

Other Duties

This job description is intended to outline the general nature and key responsibilities of the role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may evolve or change over time based on business needs, without advance notice.

Education and Experience

• High school diploma or equivalent is required; Associate's degree in a related field is preferred.
• Experience with device repair or technical support preferred.
• Strong attention to detail and ability to follow procedures accurately.
• Good organizational and communication skills.
• Proficiency with Microsoft Excel and Google Suite is preferred.

Physical Requirements / Work Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

• Regular use of a computer, phone, and standard office equipment.
• Occasional handling of small electronics, use of hand tools, and magnification equipment.
• Frequent sitting, standing, talking, hearing, and visual focus at close range.
• Occasional lifting of up to 25 pounds.
• Personal Protective Equipment (PPE) may be required for certain tasks.
• Work is performed in a combination of office and light repair/lab environments.

EEOC Statement

Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.