Developmental Disabilities PM — Lead Care & Coaching

ViaQuest; Akron (OH); On-site; USD 43,000 - 53,000; Full time

Job summary

ViaQuest in Akron, Ohio is seeking a Developmental Disabilities Program Manager to lead quality services for individuals in their homes and community settings.

You will coordinate all supports, supervise Direct Support Professionals, schedule staffing, and ensure strong communication with families, guardians, and county partners. A background in developmental disabilities and supervisory experience are required.

Qualifications

• High school diploma/GED and 3 years of experience in the field of developmental disabilities is required.
• Bachelor's or Master's degree in a related field is preferred.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Displays strong communication skills and possess excellent decision-making and time-management skills.

Responsibilities

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals’ service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and make sure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Skills

Customer service

Communication

Supervisory/management

Time management

Education

High school diploma/GED

Bachelor's or Master's degree preferred

Job description

ViaQuest in Akron, Ohio is seeking a Developmental Disabilities Program Manager to lead quality services for individuals in their homes and community settings.

You will coordinate all supports, supervise Direct Support Professionals, schedule staffing, and ensure strong communication with families, guardians, and county partners. A background in developmental disabilities and supervisory experience are required.