Development Operations Manager

Bakehouse Art Complex; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Bakehouse Art Complex seeks a highly organized Development Operations & Database Manager to oversee the Bloomerang CRM, data integrity, gift processing, and donor records, supporting fundraising and outreach. The role emphasizes generating reports and dashboards for leadership, conducting prospect research, and building efficient development workflows to enable Bakehouse's growth.

This is a full-time, on-site position reporting to the Development Director.

Qualifications

• 3–5 years of nonprofit fundraising databases or development operations experience.
• Strong proficiency with Bloomerang CRM preferred.
• Experience with gift entry, donor records, reporting, acknowledgments, list management, and database administration.
• Excellent Excel/Google Sheets skills for data analysis.
• Exceptional attention to detail and data accuracy.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Database Management & Data Integrity: serve as primary administrator for Bloomerang CRM, establish data-entry standards, manage integrations, and train staff.
• Prospect Research & Donor Intelligence: research prospective donors, prepare donor profiles, conduct wealth screening, and compile reports.
• Gift Processing & Acknowledgements: enter contributions, coordinate with finance, generate acknowledgments, track pledges, and manage donor restrictions.
• Reporting & Analysis: develop fundraising reports and dashboards to inform leadership and strategy.
• Development Operations: support various fundraising programs, maintain donor portfolios, track proposals and events, and enhance workflows.

Skills

Data analysis

Database administration

Donor relations

Reporting

Moves-management

Prospect research

Gift processing

Tools

Bloomerang CRM

Job description

Bakehouse Art Complex seeks a highly organized, detail-oriented Development Operations & Database Manager to oversee the systems, data, and processes that support the organization’s fundraising and donor engagement efforts.

This position will serve as the primary administrator of the CRM and Fundraising Database (Bloomerang), ensuring that donor and prospect information is accurate, complete, consistent, and useful. The Manager will be responsible for gift entry and processing, donor records, acknowledgments, reporting, list management, data analysis, and maintaining the integrity of Bakehouse’s development database. The role will also conduct prospect research and prepare donor intelligence to support effective campaign planning, cultivation, and stewardship.

This is an important operational role within a growing nonprofit organization. The ideal candidate is someone who enjoys making systems work well, understands the importance of clean and reliable data, and can translate information in the database into reports and insights that help staff and leadership make better fundraising decisions.

The Successful Candidate

The successful candidate will be both meticulous and curious and someone who cares about getting every donor record right but also understands that the purpose of good data is to strengthen relationships and fundraising.

They will be comfortable moving between detailed work, entering and reconciling gifts, cleaning records, building lists and higher‑level work such as developing reports that help leadership understand where fundraising stands and where opportunities exist. They will also be able to synthesize research into succinct prospect briefings that inform donor strategy and campaign leadership decisions.

Most importantly, this person will help Bakehouse build the development infrastructure necessary to support an organization entering an ambitious period of growth.

Reports to: Development Director

Status: Full-time

Organization: Bakehouse Art Complex

Key Responsibilities

Database Management & Data Integrity

• Serve as the primary administrator and internal expert for Bloomerang CRM/Fundraising.
• Establish and maintain consistent standards for data entry and database use.
• Manage Bloomerang configuration and integration with other platforms (i.e. QuickBooks) and ensure the organization is using the platform effectively.
• Develop appropriate fields, queries, reports, constituent categories, campaigns, funds, and appeals.
• Troubleshoot database issues and work with Bloomerang support when necessary.
• Manage or assist with integrations between Bloomerang and other fundraising, email, event-registration, and financial systems.
• Train staff on proper database procedures and establish clear protocols for entering and retrieving information.
• Enter and update gifts, pledges, donor information, interactions, notes, relationships, and other relevant information.
• Regularly audit records for accuracy, completeness, duplicates, and inconsistencies.
• Manage imports, exports, database clean‑up, and reconciliation projects.
• Maintain appropriate confidentiality and security of donor and organizational information.

Prospect Research & Donor Intelligence

• Research prospective individual donors and institutional funding partners; identify potential alignment with Bakehouse’s mission and campaign priorities.
• Prepare concise, accurate prospect profiles and confidential donor briefings, including biographical background, philanthropic history, interests, affiliations, giving capacity indicators, and relevant relationships.
• Conduct and document wealth and philanthropic screening
• Research foundation giving priorities, eligibility requirements, program staff, board leadership, grantmaking history, application procedures, and deadlines.
• Maintain prospect research files, source documentation, research dates, and appropriate privacy and confidentiality practices.
• Produce donor and prospect lists based on giving level, geography, interests, engagement, event participation, and other criteria.

Gift Processing & Acknowledgements

• Accurately enter and process charitable contributions, pledges, sponsorships, grants, and other revenue.
• Coordinate with finance staff to ensure development and accounting records are reconciled regularly.
• Generate timely gift acknowledgments and tax letters.
• Track outstanding pledges and payment schedules.
• Maintain accurate records of donor restrictions, campaign designations, and recognition preferences.
• Ensure donor recognition lists are accurate for events, publications, annual reports, and other materials.

Reporting & Analysis

• Develop and produce regular fundraising reports: performance, donor retention, acquisition, giving history, campaign progress, outstanding pledges, and other key development metrics.
• Develop dashboards and reports that allow leadership to quickly understand fundraising activity and trends.
• Assist leadership in using data to identify opportunities for donor cultivation, renewal, upgrading, and re‑engagement.

Development Operations

• Support annual fund, major gifts, institutional giving, sponsorship, capital campaign, and special‑event fundraising.
• Maintain donor and prospect portfolios, moves‑management information, and contact reports.
• Track proposals, solicitations, grants, sponsorships, deadlines, and follow‑up activities.
• Prepare mailing, invitation, RSVP, and event lists and coordinate data related to donor cultivation and fundraising events.
• Work with staff to ensure that donor interactions and institutional relationships are consistently documented.
• Help establish efficient development procedures and workflows as Bakehouse's fundraising program grows.
• Prepare prospect and solicitation tracking materials, briefing packets, and follow‑up reports for development staff, campaign leadership, and Board or campaign committees.
• Support moves‑management tracking by updating prospect stages, next steps, assignments, and completed cultivation activities without serving as the primary gift solicitor.

Qualifications

• Minimum 3–5 years of experience working with nonprofit fundraising databases or development operations.
• Demonstrated proficiency with Bloomerang CMR strongly preferred.
• Experience with gift entry, donor records, reporting, acknowledgments, list management, and database administration.
• Strong understanding of nonprofit development and fundraising operations.
• Excellent Excel and Google Sheets skills, including the ability to manipulate and analyze data.
• Experience creating customized reports and dashboards.
• Exceptional attention to detail and commitment to data accuracy.
• Strong organizational and problem‑solving skills.
• Ability to manage multiple priorities and deadlines independently.
• Excellent written and verbal communication skills.
• Discretion in handling confidential donor and financial information.
• Experience working with finance/accounting staff on gift reconciliation strongly preferred.
• Demonstrated experience conducting prospect research, preparing donor profiles, and assessing philanthropic interests and giving capacity preferred.
• Maintain appropriate confidentiality and security of donor and organizational information.

About Bakehouse Art Complex:

Bakehouse Art Complex is a nonprofit contemporary arts organization located in Miami’s Wynwood Norte neighborhood. Founded by artists in 1985, Bakehouse provides affordable studios, shared production facilities, exhibitions, professional development opportunities, and a dynamic creative community for more than 100 Miami‑based artists. As Bakehouse celebrates more than four decades of supporting artists, it is also advancing an ambitious vision for its 2.6‑acre campus, including the preservation and renovation of its historic former bakery, expanded cultural facilities, and the creation of affordable live‑work housing for artists. Bakehouse believes that artists are essential to the identity, vitality, and future of Miami.

Bakehouse Art Complex is an equal‑opportunity employer and welcomes applicants from diverse backgrounds and experiences.