Development Operations Lead: Salesforce & Grants

Socket.dev; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Parking provided

Lunch provided

Job summary

Second Helpings is seeking a Development Operations Manager to oversee systems, data, and day-to-day operations that support our development team. This hands-on role focuses on grants management, Salesforce administration, gift processing, and donor stewardship, supervising the Development Coordinator and collaborating across teams.

The successful candidate will be highly organized, detail-oriented, adaptable, and committed to high-quality work in a growing nonprofit.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Minimum of five years of experience in development operations, fundraising operations, or nonprofit administration.
• Demonstrated experience with Salesforce; Salesforce administration experience strongly preferred.
• Experience managing donor databases and development data, including data entry, reporting, list management, and data integrity.
• Experience managing grants, grant calendars, proposal/report processes, and grant records; experience with grant writing and reporting preferred.
• Experience supervising, training, or managing staff, with the ability to provide clear direction and effective support.
• Excellent written and verbal communication skills, including strong proofreading and editing abilities.
• Strong organizational and project management skills, with demonstrated ability to manage multiple priorities and deadlines effectively.
• High level of attention to detail and demonstrated commitment to accuracy.
• Ability to analyze processes, identify problems, and develop practical, solutions-oriented improvements.
• Ability to learn new systems and technologies quickly and effectively.
• Ability to work independently, follow directions, exercise good judgment, and take initiative.
• Strong customer service skills and a positive, professional approach to working with colleagues and external stakeholders.
• Passionate commitment to mission of Second Helpings.

Responsibilities

• Oversee grant management including proposal development, reporting, calendars, records, deadlines, and documentation.
• Review and manage grants consultant’s work; contribute to proposals and reports.
• Maintain Salesforce records, reports, dashboards, and lists for mailings and donor communications.
• Develop Salesforce functionality to support team needs, improve workflows, and strengthen data tracking.
• Train and support staff in Salesforce usage, data practices, and development processes.
• Work with Salesforce consultants or other external resources as needed.
• Evaluate current Salesforce practices and recommend changes to improve efficiency, accuracy, reporting capabilities, and user experience.
• Help maintain consistent data-entry standards, procedures, and documentation.
• Oversee day-to-day development operations, including data and reporting, gift processing and reconciliation, donor acknowledgement and stewardship, mailings, appeals, and prospect management.
• Collaborate with Finance to ensure Salesforce is consistent with accounting records.
• Oversee prospect and donor data management, including assignments, activity, pipeline tracking, data hygiene, and movement through solicitation cycle.
• Oversee prospect research processes and provide data, lists, reports to enable fundraising plans.
• Supervise and support the Development Coordinator with priorities and timely, high-quality work.
• Oversee acknowledgement and stewardship processes and timely recognition.
• Establish effective processes for tracking projects, deadlines, responsibilities, and follow-up; evaluate and document SOPs.
• Provide tours of Second Helpings as needed.
• Other duties as assigned.

Skills

Organization & PM

Attention to Detail

Salesforce

Process Improvement

Communication

Initiative

People Management

Discretion

Customer Service

Teamwork

Education

Bachelor’s degree

Tools

Salesforce

Job description

Second Helpings is seeking a Development Operations Manager to oversee systems, data, and day-to-day operations that support our development team. This hands-on role focuses on grants management, Salesforce administration, gift processing, and donor stewardship, supervising the Development Coordinator and collaborating across teams.

The successful candidate will be highly organized, detail-oriented, adaptable, and committed to high-quality work in a growing nonprofit.