Development Manager – Customer Engagement Systems (Voice, SMS, Lifecycle)

Symple Lending, Inc.; Tampa (FL); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with company match

Paid time off and holidays

On-site collaboration in Tampa

Job summary

Symple Lending, Inc. is seeking a hands-on engineering leader to own and scale our customer engagement systems across voice, SMS, and lifecycle channels. You will lead a small team while shaping design, integrations, and real-time decisioning to improve speed-to-lead, contact rates, and conversions.

You will partner with Sales and Marketing to optimize conversion outcomes, uptime, and observability, delivering high-impact systems that directly affect revenue in a fast-paced fintech environment.

Qualifications

• Minimum 8+ years in software/engineering leadership within fintech or high-volume systems.
• Experience building and scaling customer engagement platforms (voice, SMS, lifecycle).
• Proven ability to improve speed-to-contact, engagement, and conversion metrics.

Responsibilities

• Lead engineering for voice, SMS, and lifecycle engagement systems.
• Design and optimize speed-to-lead, call routing, and contact strategies.
• Build and scale outbound dialing systems and messaging workflows.
• Integrate with platforms such as Twilio, Dialpad, SalesMessage.
• Partner with Sales and Marketing to improve conversion outcomes.
• Own system performance including uptime, reliability, observability.
• Mentor engineers and drive fast, data-driven decisions.

Skills

Hands-on engineering

APIs

AWS

Event-driven systems

Voice/telephony systems

SMS platforms

Outbound sales systems

Leadership

Tools

Twilio

Dialpad

SalesMessage

Job description

On-Site – Tampa, FL

About Symple Lending

Symple Lending is a fast-growing fintech company transforming the consumer lending experience through technology, data, and high-performance marketing. We operate a high-volume acquisition engine and are building the infrastructure that powers real-time decisioning, lead routing, and customer engagement across multiple channels.

Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We prioritize builders—people who take ownership, move quickly, and solve problems at the system level.

About the Role

We are hiring a hands‑on engineering leader to own and scale our customer engagement systems across voice, SMS, and lifecycle channels.

This role sits at the intersection of engineering, sales, and marketing, with direct ownership over the systems that drive speed-to-lead, contact rates, and conversion performance.

You will lead a small team while remaining deeply involved in system design, integrations, and real-time decisioning. This is a high-impact role where performance improvements directly translate to revenue.

What You’ll Do

• Lead engineering for voice, SMS, and lifecycle engagement systems
• Design and optimize speed-to-lead, call routing, and contact strategies
• Build and scale:
  • Outbound dialing systems
  • SMS workflows and messaging logic
  • Real-time engagement and routing systems
• Integrate with platforms such as:
  • Twilio
  • Dialpad
  • SalesMessage
  • Other telephony and messaging tools
• Partner closely with Sales and Marketing to improve conversion outcomes
• Own system performance including:
  • Uptime
  • Reliability
  • Observability and monitoring
• Continuously identify bottlenecks and implement improvements in engagement flows

What We’re Looking For

• Strong hands‑on engineering experience (APIs, AWS, event‑driven systems)
• Experience working with:
  • Voice / telephony systems
  • SMS platforms and messaging workflows
  • Outbound sales or lead nurturing systems
• Familiarity with high‑volume contact center or outreach environments
• Proven ability to improve:
  • Speed‑to‑contact
  • Engagement rates
  • Conversion performance
• Prior experience leading or mentoring engineers
• Ability to operate in a fast‑moving, performance‑driven environment

Success Metrics

• Faster speed-to-lead and response times
• Increased contact and engagement rates
• Improved call and SMS conversion performance
• Reliable, scalable customer engagement infrastructure

Compensation & Benefits

• Competitive base salary + performance bonus
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• On‑site, collaborative work environment in Tampa
• Opportunity to work on high‑impact systems tied directly to revenue