Development Data and Support Coordinator

United Way Worldwide; Lakeland (FL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Professional development opportunities

Job summary

United Way of Central Florida is seeking a Development Data & Support Coordinator to protect the integrity of donor data in ANDAR, manage daily data operations, and provide high‑level admin support to the Resource Development Team.

The role combines data stewardship with executive assistance, producing fundraising reports, tracking pledges and donor activity, and coordinating donor communications; strong Excel skills and discretion are essential for on‑site work in Lakeland, Florida.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years of fundraising operations or related experience.
• CRM/database management experience.
• Advanced MS Excel and data analysis.
• Nonprofit experience is a plus.

Responsibilities

• Serve as the primary ANDAR steward, ensuring data accuracy and consistency.
• Manage daily data operations in ANDAR, including imports/exports and audits.
• Produce fundraising reports tracking pledges, payments, and donor retention.
• Reconcile donor data with Finance and resolve discrepancies.
• Maintain campaign tracking tools, donor lists, and reporting dashboards.
• Provide executive support to the Chief Development & Marketing Officer.

Skills

CRM experience

Excel proficiency

Administrative skills

Communication skills

Education

Bachelor’s degree preferred

Tools

ANDAR CRM

Job description

Why Work for United Way

Do you want to leave work every day knowing that you have made a positive impact? At United Way of Central Florida (UWCF), you’ll work in a fun, warm, and supportive environment where each day is a new opportunity to make a difference. If you talk to our team members, the single trait we all have in common is a passion to help others. We work hard because we love what we do, and we know how much our local communities depend on us.

Plus, we offer excellent benefits and opportunities for advancement. If you want to be great while doing good, consider joining our United Way team!

Overview

We are seeking an enthusiastic, highly organized, detail-oriented, and proactive Development Data & Support Coordinator to support our Resource Development Team.

This role is first and foremost responsible for the integrity, accuracy, and strategic use of donor data within our CRM, ANDAR -- serving as the central point of coordination for all Resource Development data management and reporting.

In addition to data stewardship, this position provides high-level administrative and operational support to ensure the success of fundraising campaigns, donor engagement efforts, and team initiatives.

The ideal candidate brings strong CRM expertise, advanced Excel skills, and the ability to manage multiple priorities with precision, discretion and professionalism. In addition, this person will bring strong Executive Assistant Experience.

Essential Duties and Responsibilities:

• Serve as the primary ANDAR steward, ensuring the accuracy, integrity, and consistency of all donor and campaign data.
• Manage daily data operations in ANDAR, including entry, imports/exports, audits, and system maintenance.
• Produce and analyze fundraising reports, tracking pledges, payments, donor retention, and revenue trends.
• Reconcile donor data with Finance, resolving discrepancies in pledges, gifts, and check logs.
• Maintain campaign tracking tools, donor lists, and reporting dashboards to support fundraising efforts.
• Provide high-level administrative and executive support to the Chief Development & Marketing Officer, including calendar management, meeting coordination, and follow-through on strategic priorities.
• Provide project coordination support by tracking key initiatives, maintaining task lists, and following up on outstanding items across Resource Development and Marketing.
• Prepare and proofread donor communications, reports, and presentations to ensure clarity and professionalism.
• Support donor stewardship by coordinating timely and accurate acknowledgments and communications.
• Coordinate logistics for meetings, volunteer groups, and fundraising events, including RSVPs and materials preparation.

Qualifications/Requirements:

• Strong hands‑on experience with a CRM system required; ANDAR experience strongly preferred.
• Demonstrated ability to manage and maintain data accuracy at a high level of detail.
• Advanced proficiency in Microsoft Office, particularly Excel (data analysis, reporting, imports/exports).
• Strong administrative and organizational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Ability to interact professionally with donors, volunteers, board members, and community partners.
• High level of discretion, confidentiality, and sound judgment.
• Ability to work both independently and collaboratively in a team environment.

Education and/or Experience:

• Bachelor’s degree preferred.
• 3–5 years of experience in fundraising operations, executive support, development coordination, CRM/database management, or related professional environment.
• Experience in a nonprofit setting is a plus.

Compensation, Benefits & Work Schedule

• Hourly Rate: $23- $25 per hour, based on experience level
• Classification: Full‑time, non‑exempt, hourly
• Location: On‑site in Lakeland, FL
• Comprehensive benefits package, including paid time off, holidays, and professional development opportunities.

Disaster Response Responsibility

Every United Way of Central Florida employee is a disaster response worker and may be expected to support community response efforts when an Emergency Support Function (ESF) is activated, after ensuring personal and family safety.

Inclusion at UWCF

At United Way of Central Florida, we believe that diverse voices and experiences strengthen our mission and culture. We are proud to be an Equal Opportunity Employer. All employment decisions are based on merit and business need. UWCF is a drug‑free workplace. Candidates must pass a drug screening prior to employment.