Development and Store Training Manager

Dunkin' - Franchisee Of Dunkin Donuts; Tuscaloosa (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO / paid time off

Employee product discounts

Medical, dental, vision insurance

Job summary

The Development and Store Training Manager at Dunkin' - Franchisee Of Dunkin Donuts oversees in-store training and talent development across Alabama Dunkin stores. You coach managers, standardize onboarding, and ensure brand standards, quality, and guest experience align with corporate expectations.

This hands-on leadership role requires strong communication, coaching, and operational skills, with travel across Alabama to support teams and drive store performance.

Qualifications

• 5+ years of QSR and above restaurant management experience.
• Strong coaching, communication, and interpersonal skills; on-floor training during peak periods.
• Ability to standardize processes and build simple checklists for consistent execution.
• Willingness to travel within Alabama, including weekends and early shifts.

Responsibilities

• Develop, deliver, and standardize in-store training programs and onboarding.
• Coach store managers through live shift training and performance conversations.
• Track training completion and KPIs; support new product rollouts and store execution.

Skills

Leadership

Coaching

Communication

Operations

Education

High school diploma or equivalent

Job description

Development and Store Training Manager

Position Overview

The Development and Store Training Manager is a hands‑on field leadership role responsible for driving operational excellence, talent development, and consistent brand standards across the Dunkin franchises network. This position focuses on in‑store training systems, coaching managers and above restaurant leaders, and day‑to‑day performance improvement to deliver great guest experience, strong retention, and profitable results.

Key Responsibilities

Talent & Training

• Develop, deliver, and standardize in‑store training programs, certification checklists, and new‑hire onboarding.
• Coach store managers through live shift training, feedback sessions, and performance conversations.
• Identify high‑potential team members and support internal promotions and career paths.
• Ensure training aligns with Dunkin’ brand standards, food safety, and operational procedures.

Operations Excellence

• Conduct regular site visits and rush‑hour observations; create and follow up on daily/weekly improvement plans.
• Partner with Area Restaurant Leaders, store managers, and hiring and recruiting leadership on staffing levels, retention, labor, and execution.
• Support culture resets by modeling teamwork, accountability, guest‑first habits, and brand standards.
• Drive consistency in product quality, service speed, cleanliness, and guest experience.
• Assist with new product rollouts, including training, sampling, and in‑store execution.
• Track and report progress on training completion and operational KPIs.

Leadership & Collaboration

• Work closely with the owner/operator, Director of Operations, or above‑restaurant leaders, and store leadership teams.
• Set clear expectations, provide coaching, and hold managers and teams accountable.
• Support opening/closing standards, shift readiness, and overall restaurant performance as needed.
• Maintain accurate records related to training, certifications, and performance follow‑through.
• New store opening and Management training

Qualifications

• Minimum 5+ years of QSR and above restaurant management experience
• Strong coaching, communication, and interpersonal skills; comfortable training on the floor during peak periods.
• Ability to standardize processes, build simple systems/checklists, and drive consistent execution.
• Willingness and ability to work in stores 6 days per week, including early mornings, weekends, and peak dayparts as business needs require.
• Able to travel to locations within Alabama.
• Knowledge of Dunkin’ brand standards, food safety, and QSR operations required.
• High school diploma or equivalent required; further education or hospitality/training credentials a plus.

Benefits

• Competitive base salary + performance incentives
• PTO / paid time off
• Employee product discounts / free or discounted food and beverages
• Medical, dental, vision, and other insurance options