QSR Talent & Training Lead — On the Floor (8 Stores)

Workstream; Media (Delaware County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Performance incentives

In-store presence

Job summary

Dunkin’ is hiring a Dynamic Talent & Training Manager to lead hiring, training, and talent development across multiple Dunkin’ locations. This hands-on field leadership role requires spending 80–90% of time on the restaurant floor during live service to coach teams and drive guest engagement.

Ideal candidates will have 3+ years of QSR or restaurant management experience, thrive in fast-paced environments, and be comfortable traveling between stores to implement standardized training and

Qualifications

• 3–5+ years in restaurant or retail management (multi-unit or training experience preferred).
• Proven track record of building teams, hiring, and improving retention.
• Strong presence on the floor — calm under pressure, confident coaching during service.
• Excellent communication and organization skills.
• Comfortable traveling between stores and working early shifts when needed.

Responsibilities

• Lead hiring and onboarding across 8 Dunkin’ locations.
• Recruit and build staffing pipelines through referrals and community connections.
• Develop, deliver, and standardize in-store training systems and checklists.
• Coach managers and crew through live shift training and feedback sessions.
• Support culture resets by modeling teamwork and guest-first habits.
• Observe rush-hour performance and design daily improvement plans.
• Partner with store managers and ops manager for follow-through and tracking.
• Conduct weekly site visits and report progress on hiring/training/retention.

Skills

Staffing

Coaching

On-floor leadership

Hiring

In-store training

Job description

Dunkin’ is hiring a Dynamic Talent & Training Manager to lead hiring, training, and talent development across multiple Dunkin’ locations. This hands-on field leadership role requires spending 80–90% of time on the restaurant floor during live service to coach teams and drive guest engagement.

Ideal candidates will have 3+ years of QSR or restaurant management experience, thrive in fast-paced environments, and be comfortable traveling between stores to implement standardized training and