Developer Support Engineer

Meta; Boston (MA); On-site; USD 95,000 - 138,000; Full time

Job summary

Join a forward-thinking company as a Developer Support Engineer, where your expertise will help shape the future of technology. In this dynamic role, you'll support large-scale internal products, ensuring a seamless user experience while collaborating with engineers and product teams. Your responsibilities will include troubleshooting, documenting processes, and providing feedback to enhance product features. This is a unique opportunity to contribute to innovative solutions at a company that is redefining digital connections through augmented and virtual reality. If you're passionate about technology and eager to make an impact, this role is perfect for you.

Benefits

Bonus

Equity

Benefits

Qualifications

• 2+ years in developer support or outreach with strong communication skills.
• Experience in coding, testing, and releasing software.

Responsibilities

• Respond to and triage support questions from Meta engineers.
• Document and improve developer support processes and workflows.
• Collaborate with teams to deliver customer feedback for product features.

Skills

Effective communication

Organizational skills

Time management

Troubleshooting

Technical writing

Education

BA/BS in Computer Science

BA/BS in Technical Writing

BA/BS in Physics

BA/BS in Mathematics

BA/BS in Chemistry

Tools

Technical documentation tools

Job description

As a Meta Developer Support Engineer, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. The infrastructure is among the largest and most advanced of its kind in the world. You will be embedded within an internal product team with responsibilities that include answering frontline support questions, being the keeper of the user experience in team meetings, and helping impact product direction.

Responsibilities:

1. Respond to and triage support questions and support requests from Meta engineers.
2. Document and build on developer support processes and workflows, provide feedback, plan improvements, and drive success.
3. Work with documentation teams, engineers, product management, and engineering leadership to deliver customer feedback and highlight patterns that can help prioritize product features or bug fixes.
4. Perform bug fixes and other coding tasks as needed.
5. Create, edit, and follow technical documentation and runbooks to research and resolve user issues.
6. Critically analyze, troubleshoot, and resolve issues and distill solutions into clear and concise communications.
7. Work collaboratively and independently while managing multiple assignments and/or responsibilities.

Minimum Qualifications:

1. BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience.
2. 2+ years of experience in developer support and/or developer outreach for a developer audience or equivalent experience.
3. Experience with the technical development process of writing code, testing, and releasing to production.
4. Effective communication, organizational, and time management skills.

For those who live in or expect to work from California if hired for this position, please click here for additional information.

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Compensation: $95,000/year to $138,000/year + bonus + equity + benefits.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

Apply for this job and take the first step toward a rewarding career at Meta.