Technical Product Support (TPS) Engineer III

TN France; Washington (District of Columbia); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player in semiconductor materials engineering is seeking a Technical Product Support Engineer. This role involves supporting product introductions and installations while traveling to customer sites across Europe. The ideal candidate will possess strong analytical skills and troubleshooting expertise, along with the ability to communicate effectively with diverse teams. If you thrive in dynamic environments and are ready to tackle complex challenges, this position offers a unique opportunity to shape the future of technology.

Qualifications

• Over 2 years of VIISta Implant experience preferred.
• 4-7 years in the semiconductor industry.

Responsibilities

• Support product introduction and first-in-fab tool installations.
• Travel to customer sites for machine downtime and upgrades.

Skills

Analytical Skills

Troubleshooting

Communication

Team Leadership

Education

High School Diploma/GED

Trade School

Tools

PowerPoint

Excel

Job description

Technical Product Support (TPS) Engineer III, home / mobile, France

Client: Applied Materials

Location: France (Home / Mobile)

Job Category: Other

EU work permit required: Yes

Job Reference: cce9934a93a6

Job Views: 1

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

Applied Materials is the leader in semiconductor materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. Our innovations make possible the technology shaping the future.

Summary:

The Technical Product Support Engineer (TPS) will work as a part of the Implant Global Product Support (GPS) team in the semiconductor industry for Applied Materials. This position is based in France and requires travel to customer sites across Europe. Responsibilities include supporting New Product Introduction (NPI), first-in-fab tool installations, and handling field/customer escalations. The role involves face-to-face interaction with field service personnel and customers, including equipment, process, and section managers. Adherence to safety protocols, off-shift work, travel, and basic to intermediate troubleshooting are required.

Key Responsibilities:

• Support product introduction and first-in-fab tool installations in the field
• Travel to customer sites on short notice for machine downtime, upgrades, and retrofits
• Work off-shift hours and weekends as needed
• Develop advanced expertise in analytical/scientific areas for complex troubleshooting
• Create presentations, tables, and charts using PowerPoint and Excel to communicate project and issue status
• Coordinate efforts with related teams to achieve objectives
• Take on team leadership during onsite projects and escalations, including facilitating conference calls, providing status reports, and guiding junior team members
• Use judgment to identify and solve problems with little or no precedent
• Communicate effectively with tact and diplomacy

Additional Requirements:

• Education: High School Diploma/GED; Trade School is a plus
• Experience: Over 2 years of VIISta Implant experience preferred; 4-7 years in semiconductor industry; compensation based on experience
• Hours: 1st Shift, Monday to Friday, 8am – 5pm