Support aux Développeurs, Services Unity/Developer Support Engineer, Unity Services Montreal, Canada

Unity3d; Plum (Allegheny County); On-site; USD 50,000 - 100,000; Full time

Job summary

An established industry player seeks a System Support Specialist to bridge engineering teams and developers. This role involves providing technical expertise, troubleshooting complex issues, and ensuring developers have the necessary tools for success. Ideal candidates will possess strong problem-solving skills, a passion for customer service, and technical experience in software development, particularly with C#. Join a dynamic team dedicated to fostering an inclusive environment where innovation thrives, and contribute to a platform that empowers creators across various industries.

Qualifications

• Deep understanding of software development and troubleshooting.
• Excellent problem-solving skills and customer-focused mindset.

Responsibilities

• Act as the first point of contact for technical inquiries from customers.
• Investigate and solve problems, collaborating with customers and engineers.
• Maintain excellent relations between the support team and other departments.

Skills

Problem-solving skills

Technical troubleshooting

C# development

Networking skills

Excellent communication skills

Time management

Curiosity for learning

Tools

Zendesk

AWS

Azure

Google Cloud

Docker

Kubernetes

Job description

Apply

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The opportunity

As a System Support Specialist at Parsec, you will play a critical role in bridging the gap between our engineering teams and our developer community. You will provide technical expertise, troubleshoot complex issues, and ensure our developers have the tools and support they need to succeed. This role requires a deep understanding of software development, excellent problem-solving skills, and a customer-focused mindset.

What you'll be doing

• Act as the first point of contact for technical inquiries from customers, using the Zendesk ticketing system to manage and prioritize issues.
• Investigate, research, debug, and solve problems, interacting with customers and internal development engineers to do so.
• Participate in calls with customers as needed to solve issues faster.
• Collaborate with your colleagues to continually improve processes, ensure team success, and contribute to the Unity documentation and other resource materials.
• Maintain excellent relations between the support team and other departments within Unity.

What we're looking for

• Insatiable curiosity for learning new skills and areas of Unity.
• Technical experience in troubleshooting and a passion for solving complex customer problems
• Experience with developing applications in C# with Unity. IT admin, Networking, or security skills.
• Experience configuring Proxy and Firewall in corporate environments.
• Excellent written and spoken communication skills in English.
• Able to manage your own time effectively, set priorities, and work independently towards a goal.

You might also have

• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

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