Developer, ServiceNow - Presidio

OpenTalent; United States; On-site; USD 100,000 - 160,000; Full time

Job summary

Presidio seeks a ServiceNow Developer to design, build, enhance, and support scalable capabilities on the ServiceNow platform. The role supports service delivery, engineering operations, and customer-facing teams within a domain-separated instance.

You will deliver hands-on development while contributing to solution design, troubleshooting, documentation, and mentoring junior developers as needed.

Qualifications

• Hands-on experience designing and developing on the ServiceNow platform.
• Knowledge of ITOM capabilities and CMDB improvements.
• Experience with integrations using REST/SOAP and IntegrationHub.

Responsibilities

• Design, develop, configure, and support ServiceNow enhancements across applications, workflows, forms, tables, scripts, portals, reports, dashboards, and integrations.
• Implement and support ITOM capabilities, including Event Management and CMDB improvements.
• Build and maintain workflow automation using Flow Designer and Workflow Studio.
• Develop and enhance Service Catalog and portal experiences to improve request intake and fulfillment efficiency.
• Translate business requirements into scalable designs aligned with security and maintainability.
• Support testing, reviews, release readiness, and post-deployment validation.

Skills

ServiceNow

ITOM

REST APIs

SOAP

Flow Designer

IntegrationHub

Scripting (JavaScript/Glide)

CMDB

Tools

MID Server

Web services

UI Policies

Job description

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role Presidio ServiceNow Developers design, build, enhance, and support scalable capabilities on the ServiceNow platform. This role is part of the Presidio Managed Services ServiceNow team and is responsible for developing and enhancing the ServiceNow platform to support service delivery, engineering operations, and customer-facing teams. The platform is designed as a domain separated instance supporting many managed services customers within the environment. The role translates business and operational requirements into reliable technical solutions. The role supports platform enhancements, ITOM capabilities, workflow automation, integrations, reporting, portals, and custom applications that improve service quality, operational efficiency, and customer outcomes.

The successful candidate will be expected to deliver hands‑on development while also contributing to solution design, technical troubleshooting, documentation, deployment quality, and mentoring less experienced developers when needed

Responsibilities Include:

• Design, develop, configure, and support ServiceNow platform enhancements across applications, workflows, forms, tables, scripts, portals, reports, dashboards, and integrations.
• Implement and support ITOM capabilities, including Event Management, Discovery‑aligned CMDB improvements, Service Mapping support, operational health views, and related automation.
• Build and maintain workflow automation using Flow Designer, Workflow Studio, business rules, script includes, UI policies, client scripts, catalog items, and other platform capabilities.
• Develop and enhance Service Catalog and portal experiences that improve request intake, customer usability, fulfillment efficiency, and operational visibility.
• Design, build, and support integrations between ServiceNow and enterprise or customer systems using REST, SOAP, IntegrationHub, MID Server, import sets, transform maps, web services, and API‑based patterns.
• Translate business requirements, user stories, and operational pain points into scalable technical designs that align with platform standards, security requirements, and maintainability expectations.
• Support testing, peer reviews, release readiness, deployment planning, update set management, and post‑deployment validation across development, test, and production environments.
• Troubleshoot defects, integration issues, automation failures, data quality problems, and platform performance concerns through structured root cause analysis.