Developer-Experience Leader, Technical Solutions Eng

Nubeero Limited

San Francisco (CA)

Hybrid

USD 180,000 - 240,000

Full time

6 days ago

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Job summary

Stripe is seeking a Manager of the Technical Solutions Engineering (TSE) team in San Francisco. You will grow and inspire a team responsible for the success of developers and our largest users integrating with Stripe's platform and products.

You will shape the long-term strategy for the TSE team, coordinate with APAC-based colleagues, and ensure a best-in-class developer experience through structured metrics and cross-functional collaboration.

Qualifications

Experience leading, managing and developing user-facing engineering teams.
Background in software development in one or more programming languages.
Role requires overlap with APAC business hours (US PT friendly).

Responsibilities

Define and deliver a comprehensive technical support experience for developers and our most complex users integrating Stripe.
Develop long-term vision and strategy for the Technical Solutions Engineering team; manage day-to-day operations.
Build relationships across Stripe to influence others toward the best developer experience.
Collaborate cross-functionally to make Stripe’s developer experience more self-serve and impactful.
Recruit, coach, and develop user-facing engineers.
Inspire and enable career growth within the team.
Define, implement, and monitor metrics to ensure long-term quality of developer support experiences.