Technical Solutions Engineering Manager

Monograph; South San Francisco (CA); On-site; USD 220,000 - 329,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Bonus

Job summary

Stripe is seeking a Manager of the Technical Solutions Engineering team to lead and grow our group responsible for developer success across Stripe’s platform. You’ll shape strategy and mentor engineers to deliver great developer experiences.

You’ll oversee day-to-day operations, recruit and coach engineers, and partner with product and engineering teams to empower our largest users. The role requires collaboration with APAC and US leadership with Pacific Time overlap, and is based in California.

Qualifications

• Experience leading, managing and developing user-facing engineering teams.
• Background in software development in one or more programming languages.
• Ability to collaborate with APAC partners and US leadership with meaningful overlap.

Responsibilities

• Define and deliver a comprehensive technical solution engineering experience for developers and complex users integrating Stripe.
• Develop long-term vision and day-to-day operations for the TSE team, and manage cross-functional collaboration.
• Build relationships across Stripe to improve developer experience and align with overall goals.
• Lead cross-functionally to make Stripe’s developer experience more self-serve and impactful.
• Recruit, coach, and develop user-facing engineers; promote career growth within the team.
• Define, implement, and monitor metrics to ensure quality and future sustainability of developer support.

Skills

Leadership

Software development

APAC overlap scheduling

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Manager of the Technical Solutions Engineering (TSE) team will grow and inspire the team responsible for the success of developers and our largest users integrating with Stripe's platform & products.

What you’ll do

At Stripe we consider the developer experience to be central to the overall experience of our customers. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they're integrating payments for the first time or building & growing complex systems on our financial infrastructure.

Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Technical Solutions Engineering team is the glue to make that possible. We make our users feel empowered when we show them about something Stripe could do that they didn't think was possible. Internally, we champion developer experience as central to the overall experience around Stripe.

Responsibilities

• Define and deliver a comprehensive technical support experience for developers and our most complex users (via internal user-facing teams) integrating Stripe
• Develop both the long-term vision and strategy for the Technical Solutions Engineering team and manage day-to-day operations
• Develop relationships across the entire organization at Stripe to influence others in aiming for the best developer experience possible
• Work cross-functionally across Stripe to bring innovative ways to make Stripe’s developer experience even more self-serve & impactful.
• Recruit, coach, and develop user facing engineers
• Inspire, motivate and enable individual development and promote career growth of the team
• Define, implement, and monitor key metrics that ensure the future sustainability and quality of the developer support experiences

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Experience leading, managing and developing user-facing engineering teams
• Background in software development in one or more programming languages
• Your immediate team is based in Singapore and Japan, with US-based management (Central Time). This role requires a work schedule that provides meaningful daily overlap with APAC business hours. For candidates based in the United States, this role is only suitable for those in Pacific Time zones, working approximately 11 AM to 8 PM PT. The exact hours are flexible within that range, but APAC overlap is a firm requirement of the role.

Preferred qualifications

• Direct experience as a user-facing engineer is highly desired.
• You attract great teammates.
• You encourage a healthy work environment that's both supportive and challenging.
• You're excited to help engineers develop new skills and advance in their careers.
• You understand what makes teams successful and what role a manager can play in that process.
• You're clear and persuasive in writing and in person.
• You lead by example, by setting the right context, and by helping teammates do their best work.
• You know when to let a team work through problems and when to jump in to help.
• You're technical enough to ask engineers good questions about design and integration decisions.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $219,500 - $329,300. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out - and set you apart - especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Please find our California applicant personal information notice here.