Developer Experience Engineer - Open-Source Platform

Doist; Palo Alto (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Ollama is seeking a developer experience-focused engineer to own the user journey and support flow for developers relying on Ollama daily. You will act as the bridge between users and product, triaging issues, and shipping fixes, with the energy of a fast-moving startup.

You will engage with an open-source community on GitHub and Discord, reproduce environments, and contribute to diagnostics, docs, and self-serve tools. A Go background is a plus as you help scale the platform for diverse teams.

Qualifications

• Hands-on software engineer who enjoys helping users and fixing issues.
• Able to reproduce environments, read stack traces, run models, and debug setups.
• Comfortable navigating large open-source codebases (Go is a plus).
• Excellent written and verbal communication with empathy, simplifying complex setups.

Responsibilities

• Build and automate Ollama's support systems.
• Triage, reproduce, and resolve issues from developers across platforms.
• Engage with Ollama's open-source community on GitHub and Discord.
• Fix bugs in Ollama itself—engineering work, not an escalation layer.
• Design tooling for triage, diagnostics, self-serve debugging, and dashboards.
• Identify patterns in user issues and communicate them to product/engineering.
• Work directly with users to unblock them and ensure success.
• Improve docs and error messages to prevent repeat problems.

Skills

Support engineering

Developer experience

Go language

Debugging

Communication

Tools

GitHub

Discord

Job description

Ollama is seeking a developer experience-focused engineer to own the user journey and support flow for developers relying on Ollama daily. You will act as the bridge between users and product, triaging issues, and shipping fixes, with the energy of a fast-moving startup.

You will engage with an open-source community on GitHub and Discord, reproduce environments, and contribute to diagnostics, docs, and self-serve tools. A Go background is a plus as you help scale the platform for diverse teams.