Developer Experience Engineer - Open-Source & Support

Ollama; Palo Alto (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Ollama is the go-to way for developers to access open models, with a strong open-source and developer network. This role owns the developer experience, triaging issues, shipping fixes, and improving docs and diagnostics to ensure developers run Ollama smoothly across environments.

You will collaborate with product and engineering, engage with the community on GitHub and Discord, and design automation to reduce repetitive tickets while delivering excellent user support.

Qualifications

• Software engineer who enjoys helping users; may have done support engineering or developer experience.
• Hands-on: reproduce environments, read stack traces, run models and debug setup.
• Comfort with large open-source codebases; Go experience is a plus.
• Prefer building systems that prevent repeated tickets over just closing ones.
• Clear, empathetic communication; able to simplify complex setups for developers.
• Comfortable in ambiguity and able to move fast.
• Bonus: experience with model deployment, GPU/ML infra, or developer tools.

Responsibilities

• Build and automate Ollama's support systems.
• Own the support queue: triage, reproduce, and resolve issues from developers across platforms.
• Engage with open-source community on GitHub and Discord—triaging issues and representing the team.
• Fix bugs in Ollama itself; you are an engineer, not an escalation layer.
• Design and build automation for support systems: triage tooling, diagnostics, self-serve debugging, dashboards.
• Identify patterns in user issues and communicate them to product and engineering.
• Work directly with users, from individuals to large teams, to unblock them and help them succeed.
• Improve docs, error messages, and diagnostics to reduce repeat problems.

Skills

Developer experience

Empathy

Communication

Debugging

Tools

Go

GitHub

Job description

Ollama is the go-to way for developers to access open models, with a strong open-source and developer network. This role owns the developer experience, triaging issues, shipping fixes, and improving docs and diagnostics to ensure developers run Ollama smoothly across environments.

You will collaborate with product and engineering, engage with the community on GitHub and Discord, and design automation to reduce repetitive tickets while delivering excellent user support.