Developer Experience Engineer

Recall; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive equity

Workspace enhancements

Unlimited vacation

Quarterly off-sites

Ownership opportunities

Job summary

Recall is seeking a founding member to own the developer experience in San Francisco. You’ll be the frontline for developer success, craft sample code, documentation, and demos, and partner with product to improve self-serve flows.

You’ll work across product, engineering, and customer teams to empower developers, build internal tools, and help customers be successful quickly. A startup mindset and strong communication are essential.

Qualifications

• Deep customer empathy and desire to help people.
• Ability to communicate complex topics simply.
• 2-3 years of software development experience.

Responsibilities

• Own the developer experience function end-to-end.
• Support customers via Slack with best-practice guidance.
• Write high-quality docs, samples, and demos.
• Collaborate with product to improve self-serve flows.
• Build tools to streamline debugging and triage processes.

Skills

Deep customer empathy

Strong communication

Software development

Job description

What You'll Do

You'll own the entire developer experience function. This means doing absolutely everything to do with developer experience, including:

• Developer Success: You'll be in all customer Slack channels as the frontline to help answer their questions and solve their problems. You'll give them advice on best practices for integrating with our API, and provide thoughtful support when they get stuck or need advice.

• Technical Writing: You'll develop high-quality sample code, documentation, and technical demos to improve the developer experience.

• Product: You'll chat with our customers to deeply understand what they need. You'll advocate for them by communicating their feedback to the rest of the team. You'll be the person we lean on when we build out self-serve developer flows, and optimize our products and developer resources for agents.

• Internal Tools and Workflows: You’ll build tools to make our debugging processes more efficient and triaging less time consuming. You’ll have full agency to add new tools and processes as needed to help our customers to be more successful, faster.

• And Other Things: Rarely, you may need to join sales calls as a technical resource, contribute to a technical marketing blog post, etc.

Most of the developer experience work will be post-sales. This means that at the moment, this role doesn't involve speaking at tech conferences or writing a ton of marketing content.

What It Will Be Like

• Huge impact. You'll have a major role in building a culture centered around customer empathy. You get to build the foundations of the company and developer experience.

• No bureaucracy. You’ll own and drive every initiative you work on from start to finish. We fully trust you.

• Massive growth opportunities. And not just on the technical/customer-facing side. Anything you want to learn about the business we’ll teach you.

Your Qualifications

• Deep customer empathy, including the desire to help people and solve their problems

• Strong ability to communicate complex technical topics in a simple and understandable way

• 2-3 years of software development experience

Who You Are

• You want to work hard. As a founding member of the team, there is a lot of work that needs to be done.

• Self-starter who finds excitement in building a function from scratch

• Passionate about being a founding startup member

• Feels fulfillment in helping others

• Not afraid to do things that have never been done before

• Enjoys speaking with customers

Who is this not a fit for?

• You can’t work hard right now. Being one of the first developer experience engineers at a startup is going to be a lot of work. The entire company is less than 30 people, and this will likely the hardest job you've ever had.

• You need a stability. As a fast growing startup with 1000+ customers and 10+ years of runway, we're in a pretty good spot. However, startups are inherently risky. If stability is important to you, this founding role may not be the right fit.

• You’re not excited about helping developers. You won’t be able to succeed at this role unless you love our customers and want to truly help them in whatever way possible.

Our Company Culture

(Why you may or may not be excited about joining us)

Raw hours make a difference

• Working too many hours doesn't guarantee success, but working too few leads to failure. We expect everyone to put in their best effort every day, but we generally don't expect you to work late evenings or on weekends. We are careful to avoid burnout, but we also don't want to sugarcoat the fact that raw hours can make a huge difference in a startup.

Customer obsession

• We would be nothing without our customers, and we believe being obsessed about our customers is a competitive advantage. Every single member of the team at Recall responds to customers, helps them debug issues, and deeply understands our customer's goals, even outside of Recall. The easiest way to obsess over our customers is to genuinely care about as humans, which naturally turns into the desire to want to help them.

What we offer

• Competitive equity

• Computer and workspace enhancements

• Unlimited vacation

• Quarterly company off-sites with the team and explore exciting destinations around the world

• Opportunity to take on significant responsibility and ownership in building out Recall