Member of Technical Staff

Sainapse; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Equity in the company

Visa sponsorship

No layers in the team

Job summary

Sainapse is seeking a candidate to lead proof-of-concept deployments and drive product features with an independent approach. Located in San Francisco, California, this role emphasizes speed of learning new technologies and clear communication. You will have the chance to impact customer support by building products that address real needs. The position comes with a competitive salary, equity opportunities, and visa sponsorship. Ideal candidates are those who thrive in ambiguity and are excited to create from scratch.

Responsibilities

• Lead customer PoCs from zero to production with no PM layer.
• Drive the feature stack by turning PoC learnings into product.
• Work independently, seeking clarity when necessary.

Skills

Learning new technologies quickly

Clear and concise writing

Aggressive use of AI tools

Ability to work independently

Passion for customer support

Job description

What you'll actually do

You'll be embedded with customers — running proof-of-concept deployments, understanding their operations, and turning those learnings into product. The feedback loop between "what the customer needs" and "what we build" should be measured in days, not quarters.

Concretely:

• Lead customer PoCs from zero to production. You'll scope them, build them, ship them, and hand them off. No PM layer between you and the customer.

• Drive the feature stack. Every PoC teaches us something. You'll turn those patterns into durable product — designing, building, and owning features through the full dev cycle.

• Work independently. We don't do handholding. You'll get context, not instructions. If something's unclear, you figure it out or you ask — either is fine, waiting isn't.

Who you are

• You can pick up a new technology, framework, or API in a day and have a working prototype by end of week. Speed of learning matters more than years on any single stack.

• You write clearly and concisely — whether it's a PoC plan, a customer-facing spec, a post-mortem, or a Slack message at midnight.

• You use AI tools aggressively in your workflow. Not as a novelty — as infrastructure. You've internalized that the ceiling on individual output has fundamentally changed, and you operate accordingly.

• You're a zero-to-one person. You'd rather build something from scratch than inherit something mature. Ambiguity energizes you.

• You care about customer support as a space. Not because it's trendy, but because you see how broken it is and want to fix it.

What we offer

• Competitive salary and meaningful equity in a company growing fast with real revenue.

• Visa sponsorship available.

• A team where your work is the product. No layers. No politics. Just building.

• The chance to be early at something that's working.