Developer Enablement & Content Strategist

Coderabbit; Boston (MA); On-site; USD 120,000 - 140,000; Full time

Job summary

CodeRabbit in Boston is seeking a technical writer to own our self-service content engine for the knowledge base and configuration guides. You will write for developers, prioritize from support tickets and engagement data, and measure content impact on ticket deflection and product adoption.

You will work with the Director and program manager to build markdown-driven content, lifecycle emails, and campaigns.

Qualifications

• 3+ years of technical writing or developer enablement for a developer-facing product.
• Write from hands-on experience by reading config files and running setups.
• Docs-as-code workflow using markdown, git, and reviews.
• Prioritize topics from data: tickets, search queries, and clicks.
• Measure content impact and optimize accordingly.

Responsibilities

• Own the knowledge base backlog and close gaps identified by tickets.
• Develop setup guides, configuration walkthroughs, and feature adoption content.
• Create lifecycle emails: onboarding sequences, save flows, and win-back tracks.
• Track content performance: CTR, deflection, and adoption against controls.
• Maintain docs workflow to keep markdown content reviewable by anyone.

Skills

Technical writing

Developer enablement

Docs-as-code

Data-driven

Markdown

Git

Tools

Markdown

Git

Job description

CodeRabbit in Boston is seeking a technical writer to own our self-service content engine for the knowledge base and configuration guides. You will write for developers, prioritize from support tickets and engagement data, and measure content impact on ticket deflection and product adoption.

You will work with the Director and program manager to build markdown-driven content, lifecycle emails, and campaigns.