Developer Enablement & Content Strategist

Uncover; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

CodeRabbit is the leading AI code review platform trusted by thousands of customers and open-source projects. You will own the self-service content engine: the knowledge base customers search and the library of configuration guides our automated campaigns deliver to the right account at the right moment.

You write for developers, prioritize from support ticket and engagement data, and measure whether your content deflects tickets and drives product adoption.

Qualifications

• 3+ years of technical writing or developer enablement for a developer-facing product.
• Read a configuration file, run the setup flow yourself, and write the guide from your own hands-on experience.
• You work in docs-as-code: markdown, git, and review cycles are your normal workflow.
• You prioritize from data: support tickets, search queries, and click behavior tell you what to write next.
• You measure what you publish and rewrite or retire what underperforms.

Responsibilities

• Own the knowledge base backlog, ranked by ticket volume and category.
• Close gaps customers hit most and retire stale articles.
• Own the play library: setup guides, configuration walkthroughs, and feature adoption content for campaigns.
• Create lifecycle email content: onboarding sequences, save flows, and win-back tracks.
• Track content performance: campaign clicks, ticket deflection, and adoption movement against controls.
• Maintain the docs workflow: markdown, git, and review cycles so anyone can contribute.

Skills

Technical writing

Developer enablement

Content strategy

Markdown

Git

Tools

Markdown

Git

Job description

CodeRabbit is the leading AI code review platform trusted by thousands of customers and open-source projects. You will own the self-service content engine: the knowledge base customers search and the library of configuration guides our automated campaigns deliver to the right account at the right moment.

You write for developers, prioritize from support ticket and engagement data, and measure whether your content deflects tickets and drives product adoption.