Dev Environment & Build Systems Support Engineer

Aquent; Tacoma (WA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Vision plan

Dental plan

Paid sick leave

Retirement match

Free online training

Job summary

Aquent is seeking a technically skilled Customer/Developer Support specialist to help developers connect to remote development environments and resolver remote build and CI issues. You’ll be the first point of contact for engineers and will document solutions for self-service.

Ideal candidates have 2–4 years in similar roles, strong networking and debugging abilities, and excellent written communication. This position offers growth potential and a supportive team culture.

Qualifications

• Bachelor's degree in an engineering field (e.g., Mechanical, Computer, Aerospace).
• 2–4 years of relevant experience.
• Basic networking literacy: SSH, DNS, VPNs, HTTP(S) proxies, and diagnosing client-to-remote host connectivity.
• Cross-platform familiarity: macOS, Windows (incl. WSL), Linux.
• Command-line fluency and shell navigation, logs, and config editing.
• Version control basics: clone, branch, diffs, PRs.
• Strong debugging instincts and precise issue description.
• Excellent customer-facing communication and ticket hygiene.

Responsibilities

• Own the first response to incoming requests; monitor support channels and set a professional tone.
• Triaging issues by reproducing, categorizing, and routing with clear hand-offs.
• Resolve a wide range of environment or configuration issues without escalation.
• Escalate complex issues to engineering with reproductions and context.
• Improve support docs by creating runbooks, FAQs, and updated docs.
• Participate in on-call rotation for high-severity escalations.
• Help customers resolve remote development environment connection issues initially.
• Potentially cover CI, build systems, and development tools in the future.

Skills

Networking basics

SSH / VPN / proxies

Cross-platform (macOS, Windows, Linux)

CLI proficiency

Git version control

Debugging

Customer communication

Problem solving

Developer support experience

Education

Bachelor's Degree in Engineering

Tools

VS Code

Remote dev environments

Build/CI familiarity

Python/C++ exposure

Job description

Aquent is seeking a technically skilled Customer/Developer Support specialist to help developers connect to remote development environments and resolver remote build and CI issues. You’ll be the first point of contact for engineers and will document solutions for self-service.

Ideal candidates have 2–4 years in similar roles, strong networking and debugging abilities, and excellent written communication. This position offers growth potential and a supportive team culture.