Dev/QA Environment Support Engineer

Veriipro; Boston (MA); On-site; Full time

Job description

We are seeking an Environment Management Engineer to provide L1/L2 support for Development and QA environments. This role focuses on environment stability, operational support, and coordination with application teams during testing and deployment cycles.

Roles and Responsibilities

• Provide L1/L2 support for Development and QA environments.
• Handle service requests such as access provisioning, application restarts, data refreshes, and batch job monitoring.
• Execute runbook-based tasks and perform routine health checks.
• Monitor system dashboards and alerts; troubleshoot and escalate issues as needed.
• Support application teams during testing cycles and deployments.
• Maintain accurate tickets, documentation, and operational records.
• Participate in knowledge transfer and onboarding activities.
• Work in rotational shifts, including weekends or extended hours when required.

Required Skills & Experience

• 2–5 years of experience in application, infrastructure, or environment support.
• Basic to intermediate knowledge of Linux/Unix systems.
• Understanding of incident, problem, and request management processes.
• Familiarity with monitoring tools and operational support workflows.
• Strong communication and documentation skills.
• Willingness to learn middleware, automation, and environment management tools.

Preferred Skills

• Exposure to Dev/QA environment management practices.
• Basic scripting or automation knowledge is a plus.
• Experience working in ITIL-based support environments.