Detention Billing Specialist – Bonus Eligible

Knight Transportation; Phoenix (AZ); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

401(K)

Medical, Dental, Vision, Disability, &

Supplemental and Life Insurance

Paid Time Off

Employee Stock Purchase Plan

Bonus potential

Job summary

Knight Transportation in Phoenix, AZ is seeking a Detention Biller to help increase detention revenue by monitoring equipment activity and processing detention time payments.

The role requires 1+ year(s) billing/CS/ops experience and an associates degree or equivalent. Proficiency in MS Office and data analysis is needed, with a Monday–Friday 7:00am–4:00pm schedule and competitive benefits.

Qualifications

• 1+ years experience in billing and/or customer service and/or operations.
• Associates degree in related field or equivalent combination of education and/or experience.
• Good verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Microsoft Office Suite
• Report generation
• Mathematical, analytical and problem solving skills.
• Ability to interpret user needs and translate into system requirements.
• Ability to understand system data and to identify discrepancies
• Previous knowledge of system analytics helpful

Responsibilities

• Increase equipment utilization and collectible revenue by monitoring equipment activity on a daily basis.
• Audit records pertaining to company equipment while in detention status.
• Review detention data based on stop-off arrival and departure records, GPS location and other dispatch records.
• Review customer/driver files, validate detention time taken and ensure drivers are paid appropriately.
• Request authorization from customer based on contractual agreements or on equipment/driver(s) utilized by customer.
• Initiate billing process for approved power and trailer detention time. Inform payroll of detention payout amounts for drivers.
• Provide recommendations to contracts and/or pricing regarding opportunities to increase detention revenue.
• Collaborate with Accounts Receivable to resolve past due detention revenue and assist with collections.
• For Intermodal Detention Analysts, track and send out container dwell data.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Billing experience

Customer service

Operations awareness

Transport industry knowledge

Verbal and written communication

Detail oriented

Organizational skills

MS Office

Report generation

Analytical skills

Problem solving

System requirements

Data interpretation

Education

Associates degree

Equivalent experience

Tools

Microsoft Office Suite

Job description

Knight Transportation in Phoenix, AZ is seeking a Detention Biller to help increase detention revenue by monitoring equipment activity and processing detention time payments.

The role requires 1+ year(s) billing/CS/ops experience and an associates degree or equivalent. Proficiency in MS Office and data analysis is needed, with a Monday–Friday 7:00am–4:00pm schedule and competitive benefits.