Detail-Driven Project File Coordinator

SERVPRO of Franklin County; Union (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Professional development and paid training

Supportive, family-like team culture

Job summary

A leading restoration service provider is seeking a Job File Coordinator in Union, MO to facilitate communication among customers and project managers. This role requires excellent organizational skills and a proactive attitude to manage documentation and project progress. Candidates should have at least 1 year of customer service experience and proficiency in Microsoft Office. The position offers a meaningful work environment within a supportive team culture, with competitive compensation and comprehensive benefits.

Qualifications

• 1+ year of customer service and/or office administration experience.
• Strong attention to detail and ability to multitask effectively.
• Proficiency in Microsoft Office and other relevant computer applications.

Responsibilities

• Serve as the primary liaison between customers, insurance representatives, and internal teams.
• Maintain clear, consistent communication with all project stakeholders.
• Oversee and monitor daily project progress, audits, and work-in-progress reports.
• Create and maintain job files, estimates, and documentation using industry software.
• Review and validate job site documentation for completeness and accuracy.
• Collaborate with Project Managers to ensure each project is properly documented from start to finish.

Skills

Customer service experience

Attention to detail

Communication skills

Organization skills

Microsoft Office proficiency

Multitasking

Education

High school diploma or GED

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Join SERVPRO Team CHG — Where “Yes” Is Our Culture

Working with SERVPRO Team CHG means saying yes — yes to growth, yes to teamwork, and yes to helping people rebuild after some of their toughest days.

When a disaster like water damage, fires, floods, or mold strikes, we’re the first step in helping customers get back to normal. It’s not easy work — sometimes it’s messy, unpredictable, and demanding — but it’s meaningful. Every day, we make a difference.

We’re not a big, faceless corporation — we’re a close-knit, fast-growing team that supports one another, adapts quickly, and takes pride in doing things the right way.

If you’re organized, dependable, and thrive on helping others, this may be the perfect opportunity for you to live out our Culture of Yes:
✅ Yes to stepping up
✅ Yes to customers
✅ Yes to doing whatever it takes to get the job done right

Join us and help people rebuild what matters most.

What We Offer

• Competitive compensation
• Superior benefits package
• Professional development and paid training
• Supportive, family-like team culture
• And more!

This is a role where your organizational skills and customer service make a real difference every day.

About the Role

As a Job File Coordinator, you’ll serve as a key point of contact between customers, project managers, and the rest of our restoration team. You’ll help ensure that projects run smoothly — from documentation and estimates to communication and follow-up.

If you’re self-motivated, detail-oriented, and enjoy keeping things on track behind the scenes, you’ll thrive in this role.

Key Responsibilities

• Serve as the primary liaison between customers, insurance representatives, and internal teams
• Maintain clear, consistent communication with all project stakeholders
• Oversee and monitor daily project progress, audits, and work-in-progress reports
• Create and maintain job files, estimates, and documentation using industry software
• Review and validate job site documentation for completeness and accuracy
• Collaborate with Project Managers to ensure each project is properly documented from start to finish
• Provide administrative and communication support across departments when needed

What You Bring

• 1+ year of customer service and/or office administration experience
• High school diploma or GED (preferred)
• Strong attention to detail and ability to multitask effectively
• Proficiency in Microsoft Office and other relevant computer applications
• Excellent communication and organization skills
• A positive, proactive attitude — ready to say “Yes” to challenges and teamwork

Skills / Physical Demands / Competencies

• This position is primarily sedentary in a fast-paced office environment
• Some filing or light lifting may be required (e.g., opening cabinets, organizing files)
• Must be able to pass a background check (subject to applicable laws)

Additional Information

Each SERVPRO® Franchise is independently owned and operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor) in any manner whatsoever.