Destination Services Product Analyst

Carnival Corporation & plc; Fort Lauderdale (FL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading cruise line seeks a Destination Services Product Analyst to manage and optimize tour inventory while ensuring seamless communication between vendors and guests. This hybrid role offers an opportunity for growth within a renowned company committed to compliance and employee well-being. Join our innovative team, enjoy travel privileges, and contribute to exceptional guest experiences.

Benefits

Cruise and Travel Privileges for You and Your Family

Health Benefits

401(k)

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional Certification Reimbursement

Rewards & Incentives

Qualifications

• Experience in Inventory Management and Optimization.
• Proficiency with MS Office applications, especially Excel.
• Knowledge of the travel or cruise industry is helpful.

Responsibilities

• Manage tour inventory, including building and auditing.
• Communicate updates to guests and travel agents.
• Identify distressed inventory and suggest content adjustments.

Skills

Inventory Management

Customer Service

Database Management

Operational Administration

MS Office, particularly Excel

Job description

Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

We’re looking for an amazing Destination Services Product Analyst to fill this role, which is based in our Fort Lauderdale, FL office.

You’ll be responsible for:

1. Building, managing, auditing, and negotiating tour inventory of up to 50k+ individual tour departures, including initial allotment build and waitlist management.
2. Managing Shorex Repository, tour and operator information, and compliance requirement items.
3. Promptly acting on itinerary changes by negotiating with vendors and adjusting inventory for new, changed, and/or canceled calls. Acts as call center point of contact for tour and port information requirements.

Responsibilities

• Identify distressed inventory due to waitlist or underperformance and suggest content adjustments/cancellations, as well as tour retail adjustments to drive volume.
• Work closely with guest service / call center and shipboard teams to amend bookings and communicate updates to guests and travel agents on changes and product-related information, ensuring communication is accurate and timely.
• Communicate daily with tour operators to update allotments.

Requirements

• Experience in Inventory Management and Optimization
• Database Management, Planning & Operational Administration
• Manage itinerary changes, adjustments, and cancellations for the region of responsibility
• Customer Service skills
• Knowledge of travel or cruise industry helpful
• Proficiency with MS Office applications, especially Excel (intermediate level)
• Systems and data entry experience a plus
• Ability to work independently and in a team environment
• Legally authorized to work in the United States; Princess cannot sponsor or take over employment visa sponsorships at this time (e.g., H-1B).

This position is considered hybrid, with three days in the office per week (Tuesday – Thursday). Beginning in 2027, employees will be required to work on-site at our new headquarters in Miami, FL.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Our Culture… Stronger Together

Our highest priority is compliance, environmental protection, and the health, safety, and well-being of our guests, communities, and employees. Learn more about our Culture Essentials, Corporate Vision, and Core Values at: https://www.princess.com/aboutus/culture-framework/

Princess is an equal-opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any characteristic protected by law.

Americans with Disabilities Act (ADA)

Princess provides reasonable accommodations upon request to comply with applicable laws. If you require assistance during the application process, contact [e-mail].

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