Destination Services Product Analyst

Holland America Line Inc; Fort Lauderdale (FL); Hybrid; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Analyst for Shore Excursion Product & Inventory. This role involves managing a vast inventory of tour departures, negotiating with vendors, and ensuring compliance with operational requirements. You will work closely with various teams to enhance customer experiences and drive sales through effective inventory management. The position offers hybrid work flexibility and an array of benefits, including travel privileges and professional development opportunities. If you are passionate about the cruise industry and thrive in a collaborative environment, this is the perfect opportunity for you!

Benefits

Cruise and Travel Privileges for You and Your Family

Health Benefits

401(k)

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional Certification Reimbursement

Rewards & Incentives

Qualifications

• Experience in inventory management and customer service is crucial.
• Knowledge of the travel or cruise industry is a plus.

Responsibilities

• Manage and negotiate tour inventory and ensure timely communication with guests.
• Identify distressed inventory and suggest necessary adjustments.

Skills

Inventory Management and Optimization

Database Management

Customer Service

Compliance & Quality Assurance

MS Office applications

Intermediate Excel

Education

3-5 years in corporate or shipboard environment

Knowledge of travel or cruise industry

Tools

MS Office

Excel

Job description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

We’re looking for an amazing Analyst, Shore Excursion Product & Inventory to fill this role, which is based in our Fort Lauderdale, FL office.

You’ll be responsible for:

• Building, managing, auditing, and negotiating tour inventory of up to 50k + individual tour departures, including initial allotment build and waitlist management.
• Managing Shorex Repository, tour and operator information, and compliance requirement items.
• Promptly action itinerary changes by negotiating with vendors and adjusting inventory for new, changed, and/or cancelled calls. Acts as call center point of contact for tour and port information requirements.

Responsibilities:

• This incumbent will need to identify distressed inventory whether due to waitlist or underperformance and suggest content adjustments/cancellations as well as tour retail adjustments to drive volume.
• Closely working with guest service/call center and shipboard teams to amend bookings and communicate updates to guests and travel agents on changes and product-related information. Ensuring communication to guests, travel agents, and internal departments is accurate and timely.
• Daily communication with tour operators updating allotments.

Requirements:

• Inventory Management and Optimization
• Database Management, Planning & Operational Administration
• Manage Itinerary changes and adjustments/cancellations for region of responsibility.
• Customer Service
• Compliance & Quality Assurance
• 3-5 years in corporate or shipboard environment
• Knowledge of travel or cruise industry helpful
• MS Office applications required
• Intermediate level in Excel
• Systems and data entry experience a plus
• Must work well independently and in a team environment
• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

This position is considered Hybrid and follows the Company’s schedule of three days in the office per week (Tuesday – Thursday). However, beginning in 2027, employees in this position will be required to work on-site at our new headquarters in Miami, FL.

What You Can Expect:

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/.

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [e-mail].

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