Desktop Technician - Full-Spectrum IT Support

Wintrust Financial Corporation; California (MO); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

Disability Insurance

401(k) with company match

Tuition reimbursement

Walk-in service support

Job summary

Wintrust Financial Corporation is seeking a Desktop Technician to be the single point of contact for end-users within the organization’s desktop environment. You’ll install, diagnose, repair, configure, and upgrade PC hardware and software, solving issues by phone, email, or in person.

The role includes on-site support, vendor/project tasks, and occasional travel to Chicago-area campuses. Strong customer service and Windows/Mac troubleshooting skills are essential.

Qualifications

• 0-3 years Desktop Support, Field Support or related work experience.
• Familiarity with TCP/IP, DHCP, DNS, LDAP. Solid understanding and experience with LAN/WAN/Internet environments (TCP/IP knowledge – IP addresses, subnet masks, default gateway…etc.). Working knowledge of Windows Server 2016/2012r2 operating systems and Active Directory in a global enterprise environment
• Experience with and understanding of Active Directory and Local Group Policy design and have working proficiency of Forests, Domains, Trusts. Knowledge of or proficiency with handheld wireless devices. Basic understanding of Windows PKI, Certificates
• Excellent customer service skills - ability to clearly articulate technical issues and solutions to non-technical users, provide progress updates and complete tasks in a timely manner.
• Provide after-hours support for service escalations when required

Responsibilities

• Manages incidents and service requests queue and resolves daily hardware and software service and support requests. Adheres to established service level agreements. Thoroughly documents work performed in ticketing system.
• Installs, configures, troubleshoots, and repairs Windows and Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices.
• Follows process documentation and checklists to ensure standardization of work. Proactively recommends documentation changes.
• Installs, manages and troubleshoots Microsoft and Macintosh desktop OS systems, as well as, Android and iOS mobile platforms. Completes project tasks as assigned. Meets project dates. Schedules installations/upgrades and provides system maintenance in accordance with IT procedures. Works on site specific department projects and/or sub-projects. Identify opportunities to automate operational processes across the desktop environment
• Assists System Engineers as they coordinate, test, and implement enhancements or new releases of Operating System and application packages.
• Wintech Express (or other walk-in service areas) - Deploys, troubleshoots and resolves end user hardware and application issues. Customers can walk-in or make a service appointment.
• Position requires travel to support Wintrust Corporate or Chicago-area satellite campuses (e.g. 9700, 9701, 9801, FIRST Northbrook, Tricom and 231 LaSalle). Occasional travel to other locations (e.g. banking, mortgage, WAF, WSF, etc.) with some air travel (Domestic/International).

Skills

TCP/IP basics

Active Directory

Customer service

Windows troubleshooting

Networking concepts

Tools

Windows Server 2016/2012r2

LAN/WAN troubleshooting

Active Directory tools

Job description

Wintrust Financial Corporation is seeking a Desktop Technician to be the single point of contact for end-users within the organization’s desktop environment. You’ll install, diagnose, repair, configure, and upgrade PC hardware and software, solving issues by phone, email, or in person.

The role includes on-site support, vendor/project tasks, and occasional travel to Chicago-area campuses. Strong customer service and Windows/Mac troubleshooting skills are essential.