Director of DevOps

Office-of-the-Comptroller; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

New York City Comptroller’s Office is seeking a Director of DevOps to lead a team of DevOps Engineers and Systems Administrators, ensuring high uptime and optimized applications. You will drive enterprise IT standards and oversee infrastructure upgrades, security updates, and MS 365 administration.

The role involves strategic intake for IT projects, hands-on provisioning, and collaboration with product managers to align on timelines and architecture decisions.

Qualifications

• A master's degree in computer science with 3+ years IT management experience, or a 4-year degree with 4+ years in IT leadership.
• At least 18 months in an administrative or supervisory role.
• A four-year diploma with 6+ years of related IT experience is acceptable.
• Combination of education and experience acceptable with minimums as described.

Responsibilities

• Lead DevOps team on infrastructure, systems administration, and product deployment.
• Oversee enterprise IT standards and ensure policy adherence across the agency.
• Manage security updates, licenses, and Office 365 administration.
• Coordinate with internal project managers and external partners on IT initiatives.
• Provide Tier 2 support and monitor production/non-production environments.
• Drive technology portfolio management and procurement discussions.

Skills

Leadership

Project management

Team management

IT governance

Security administration

Education

Master's degree in Computer Science

Bachelor's degree in Computer Science

High school diploma with IT experience

Tools

Microsoft Intune

Active Directory

Office 365

Microsoft Endpoint Manager

ATP monitoring

Job description

NOTE: This position is open only to the current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager; or, those who are currently reachable on the open competitive civil service list for Computer Systems Manager title.

The New York City Comptroller’s Office works to promote the financial health, integrity, and effectiveness of New York City government, in order to strengthen trust, secure a thriving future for all New Yorkers, and build a more just, equitable, and resilient city. Led by an independently elected citywide official, the comptroller’s office provides checks and balances needed to hold City government accountable for budgeting wisely, investing responsibly, operating efficiently, acting fairly, living up to its obligations and promises, and paying attention to the long‑term challenges we face together.

The Office of the Comptroller’s Bureau of Information Systems provides a full range of technology support services for key business functions and Charter mandated responsibilities of the Comptroller’s Office. These services include technology strategic planning, web site development, graphic design, disaster recovery, systems development, network administration, audio/visual services, business process re‑engineering, change management, program management, security administration, service desk, computer operations, telecommunications, and document management.

Under the direction of the Deputy CIO of IT Operations, the Director of DevOps oversees and manages a team of DevOps Engineers and Systems Administrators whose mission is to ensure that all applications are optimized and maintain high application up time. The director will also assume a strategic role in the intake process for new IT projects for the DevOps team to implement. They play an important role in overseeing critical infrastructure upgrades necessary to maintain and expand existing products and to contribute to data integration initiatives. This role also includes a hands‑on component as we are growing our team in the areas of Active Directory provisioning, Office365 administration, ATP monitoring, security administration and MS security updates.

• Lead work groups to develop enterprise IT standards and oversee the execution and adherence to enterprise standards.
• Become the resident expert on Citywide technology policies as established and disseminated by OTI.
• Lead necessary analysis to further the direction of enterprise IT.
• Manage DevOps engineer team responsible for infrastructure, system administration and product deployment, including off‑hour support.
• Oversee support of the production and non‑production environments.
• Oversee execution of break fixes in the production and non‑production environments.
• Oversee the management, support and maintenance of our technology portfolio.
• Provide direction on the integration of technology infrastructure, hardware, software and security to support existing and new digital product development.
• Oversee all IT operations and coordinating internally as well as with external technology partners.
• Manage user accounts, groups, and security settings across the agency.
• Microsoft Endpoint Manager / Microsoft Intune: Deploy and manage security updates, patches, and software for desktops, laptops, and mobile devices. Provide Tier 2 support for related issues.
• Microsoft 365: Maintain system security, manage product licenses and permissions, configure Exchange Online, troubleshoot technical issues, deploy new features, and analyze Office 365 ATP alerts. Support eDiscovery functionality.
• Information Technology Support: Assist with network security, provide Tier 2 support, utilize ticketing software, participate in technical working groups, research innovative solutions, prepare security reports, oversee support of production and non‑production environments, manage technology portfolio, and provide direction on technology integration.
• Lead team to ensure that all technical systems and processes function effectively and accomplish the goals around design and data integration.
• Work with Project and Product Managers to determine timelines and project tasks.
• Engage with the development teams to provide production management support, input for the design of application maintenance builds, including making strategic architecture and application technology decisions to support product operations. Develop and implement DevOps pipelines for automated and consistent software delivery release cycles.
• Collaborate closely with all stakeholders to ensure application development efforts align with enterprise standards. Work with the Administration team to manage annual budget and software license renewals; support the development and evaluation of technology‑related procurements; negotiate and manage vendor scope, project delivery and execution.
• Research and manage special technology projects and initiatives as assigned.
• Perform other related duties as may be required.

COMPUTER SYSTEMS MANAGER - 10050

Minimum Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full‑time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full‑time, satisfactory experience as described in "1" above; or
3. A four‑year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full‑time, satisfactory experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four‑year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Preferred Skills

The preferred candidate will posses the following skillsets:3-5 years of experience leading an application support team on complex IT projects.Familiar with New York City mainframe applications (FMS, PMS, Vendex, etc.) in order to liaise with other City agencies, such as FISA, DOF, etc.Understanding of the City’s technical environment and experience working closely with OTI or public IT infrastructure.Experience leading a major change or transformation effort.Demonstrated experience managing diverse staff and functional areas.Outstanding organizational communication, collaboration and team building skills and ability to function in a matrix environment with collaborative decision making.Experience in systems development lifecycle and strong understanding of information technology systems development, project management, and maintenance practices.Must have the initiative and ability to investigate, follow-up with various stakeholders i.e. OTI, vendors to resolve issues.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.