IT Technician, Bureau of IT Infrastructure and Support Services

Agency DEPT OF HEALTH/MENTAL HYGIENE; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Loan forgiveness programs

Health insurance

Work-from-home policy (up to two days)

Job security

Job summary

The NYC Health Department seeks an Infrastructure and Facilities Coordinator to join its IT team, providing first-line technical support to end-users and overseeing repair center operations.

The role includes imaging/encrypting devices, hardware/software maintenance, and IT security tasks, with opportunities for training and career growth in a public health technology environment.

Qualifications

• High school diploma or equivalent plus four years of full-time computer maintenance/repair experience, including supervisory experience.
• Experience substituting education with relevant training per policy; one year of high school may be substituted with one year of related experience.
• At least one year of supervisory experience is required.

Responsibilities

• Operate the computer repair center: maintenance, records, inventory, purchasing, budgeting.
• Image and encrypt desktops, laptops and tablets (iOS & Android).
• Diagnose and troubleshoot network, hardware and software issues.
• Maintain PCs, install hardware/software, upgrades, and inventory tracking.
• Conduct IT security surveys of field operations and IT equipment.
• Train staff to upgrade skills.

Skills

Hardware knowledge

Troubleshooting

Communication

Customer service

Independent work

Analytical skills

Education

High school diploma or equivalency

Job description

The Division of Information Technology's mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available. The nation's leading local health department seeks an Infrastructure and Facilities Coordinator to join its award-winning, innovative technology team in revolutionizing public health IT.

Bureau of IT Infrastructure and Support Services (IIS) is seeking an experienced Technician to join our team. In this role, you will be responsible for providing first-line technical support to end-users, ensuring the smooth and efficient operation of their computer systems and peripherals.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

• Performs administrative work relative to the operation of the computer repair center in such activities as computer maintenance and service records, inventory control, purchasing and ordering supplies, budget preparation and control.
• Performing imaging and encryption of desktop computer, laptops and tablets (iOS & Android).
• Perform computer diagnostic and troubleshooting processes to resolve network, hardware, and software errors.
• Perform PC maintenance, hardware and software installation, upgrades, system support, equipment salvages, and inventory tracking.
• Perform sensitive investigation and studies concerning the administrative misconduct and incompetency of Child Care field inspector in compliance with IT security policies and internal security
• Conducts IT security surveys of Child Care field operations, IT equipment and facilities.
• Trains and instructs computer service technicians to upgrade skills.

PREFERRED SKILLS:

• Strong understanding of computer hardware and software, including Windows operating systems.
• Experience with troubleshooting common computer problems.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

Why you should work for us:

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as:
  • a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
  • additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
  • a public sector defined benefit pension plan with steady monthly payments in retirement.
  • a tax-deferred savings program and
  • a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

SUPERVISING COMPUTER SERVICE T - 13616

Minimum Qualifications

1. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or recognized accrediting organization and four years of satisfactory, full-time experience in computer maintenance and repair, one year of which must have been in the supervision of staff performing computer maintenance and repair; or

2. Education and/or experience equivalent to "1" above. Graduation from a certified technical training program in computer maintenance and repair may be substituted for one year of the general experience. Experience of the type described in "1" above may be substituted for high school on the basis of one year of experience for each year of high school. However, all candidates must have the one year of supervisory experience as described in "1" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.