Desktop Technician

Pomeroy; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Pomeroy is seeking an Onsite Support Technician to cover the IT Link Center in Indianapolis, IN. You will handle service requests with ServiceNow, troubleshoot Windows and macOS, and provide end-user assistance for devices, software, and meeting rooms.

You will work with LAN/WAN hardware, printers, projectors, AV gear, and room control, performing basic hardware support and room AV setup in a fast-paced environment.

Qualifications

• 2-3+ years of local in country experience
• Proficient spoken and written communication in local language + English
• Strong interpersonal skills
• Industry standard onsite support technician skills including ServiceNow ticket handling, Windows & macOS, HW peripherals, Office 365, AV equipment, and network gear

Skills

ServiceNow

Windows & macOS

End-user support

HW peripherals

Office 365

AV equipment support

Networking basics

Job description

Onsite Support, also covering IT Link (Walk-In) Center - recommended experience level:

• Relevant years of local in country experience: > 2-3 years


• Good oral and written communication skills in local language + English


• Good interpersonal skills


• Industry standard skills normally expected from an onsite support technician including:

• ServiceNow ticket handling


• Microsoft Windows and Apple operating system – all related issues


• How-to assistance of End User assigned IT devices and software


• Standard and non-Standard HW devices (peripherals like monitors, label printers, etc.)


• Perform basic HW support for Desktop & Laptop:


• Assistance on Software related issues (Standard & Non-Standard)


• Microsoft Office 365 suite


• Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage


• Smartphones & Portable Devices experiences for SIM handling and provisioning


• Meeting room support (Audio and Video Equipment)


• Network cabling and port patching, Wi-Fi network, replacement of router, HUBS, and Switches (local task pertaining to Smart Hands support) Support of LAN closets, MDFs and IDFs