Desktop Technician

Dexian; Fairfax (VA); On-site; USD 50,000 - 64,000; Full time

Job summary

Dexian is seeking a Desktop Technician to provide end-user technology support in a security-conscious environment for a premier aerospace customer. You will diagnose and resolve hardware, software, device, access, connectivity and peripheral issues while maintaining asset records and SLA adherence.

Requirements include 3-5 years of relevant desktop support, device imaging experience, and strong customer service and communication skills. Active SECRET DoD clearance (U.S.

Qualifications

• 3-5 years of desktop/end-user support experience.
• Experience with imaging, deployment and hardware troubleshooting.
• Strong customer service, documentation and communication skills.

Responsibilities

• Configure, image, deploy, repair, replace and recover desktops, laptops and peripherals.
• Troubleshoot OS, applications, access and connectivity issues.
• Perform data transfers and follow security/change-control procedures.
• Document incidents, requests, troubleshooting and resolutions.
• Maintain accurate asset and configuration records.
• Meet service-level expectations and communicate status during resolution.
• Coordinate escalations with other technical teams as needed.

Skills

Desktop support

Imaging

Customer service

Documentation

Education

High School diploma or GED

Job description

Dexian has an immediate opportunity available for a Desktop Technician to provide end-user technology support by diagnosing and resolving hardware, software, device, access, connectivity, and peripheral issues in a security-conscious environment for our premier aerospace customer. The Desktop Technician will:

• Configure, image, deploy, repair, replace, and recover desktops, laptops, mobile devices, and peripherals.
• Troubleshoot operating-system, application, access, and connectivity issues.
• Perform approved data transfers and follow security and change-control procedures.
• Document incidents, requests, troubleshooting, and resolutions.
• Maintain accurate asset and configuration records.
• Meet service-level expectations and communicate status through resolution.
• Coordinate escalations with other technical teams when needed.

Required Qualifications

• 3-5 years of desktop, deskside, helpdesk, or end-user support experience.
• Experience with device imaging, deployment, hardware troubleshooting, and data transfers.
• Strong customer service, documentation, prioritization, and communication skills.

Education:

• High School diploma or GED.

This position requires an active Department of Defense security clearance at the SECRET level for consideration. U.S. citizens only are eligible for a security clearance and this position.

Location:

This is an on-site position located in Chantilly, VA.

Compensation:

Dexian reasonably expects to offer $24.00 - $31.00/hour for this position based on skills and experience. Benefits include health, vision and dental insurance, matching 401k, and generous time off, etc.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.