Desktop Technician

Creative Solutions Services, LLC; Camden (NJ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA

Job summary

CompucomStaffing is seeking a Desktop Technician to join our client’s team onsite in Camden, NJ. You will support Windows and macOS, troubleshoot issues, deploy equipment, and provide end-user support with excellent customer service.

Responsibilities include configuring devices, managing incidents, and collaborating with IT teams on projects. Prior experience in a corporate environment and familiarity with AD and Microsoft 365 are preferred.

Qualifications

• 2+ years desktop, deskside, or end-user support experience.
• Experience supporting Windows and macOS in a corporate environment.
• Strong hardware, software, and troubleshooting skills.
• Experience with configuration, deployment, imaging, and hardware replacement.
• Knowledge of Microsoft 365, Teams, Active Directory, and common enterprise apps.
• Experience using IT service management/ticketing platforms (ServiceNow or similar).
• Understanding of basic network and connectivity troubleshooting.
• Ability to manage multiple tickets and priorities independently.
• Strong communication and customer-service skills.
• Experience with onsite support in enterprise environments preferred.

Responsibilities

• Provide professional onsite, walk-up, phone, email, Teams and remote support.
• Configure, deploy, troubleshoot, replace, and maintain laptops, desktops, Macs, monitors, docking stations, printers, and other end-user equipment.
• Manage incidents and service requests through to resolution with documentation and updates.
• Support new-hire setups, workstation moves, hardware refreshes, and device replacements.
• Collaborate with IT teams on projects, migrations, and deployments.

Skills

Windows support

macOS support

Troubleshooting

Active Directory

Microsoft 365

ServiceNow

Customer service

Communication

Ticketing

End-user support

Tools

ServiceNow

Ticketing systems

Remote support tools

Imaging

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

We are currently in search of a qualified Desktop Technician to join our client’s team onsite in Camden, NJ. This position supports both Windows and macOS users and requires a strong combination of technical troubleshooting, customer service, communication, and problem-solving skills. The technician will provide day-to-day support for end users, resolve hardware and software issues, deploy and maintain equipment, manage service requests, and work collaboratively with other IT teams to ensure a positive end-user experience.

Duties and Responsibilities

• Provide support across Windows and macOS environments, including hardware, software, operating systems, Microsoft 365, applications, peripherals, mobile devices, and basic connectivity issues
• Configure, deploy, troubleshoot, replace, and maintain laptops, desktops, Macs, monitors, docking stations, printers, and other end-user equipment
• Support new-hire setups, workstation moves, hardware refreshes, and device replacements
• Manage assigned incidents and service requests through resolution, maintaining accurate documentation, timely status updates, and appropriate follow-up. Escalate issues to additional technical teams when necessary
• Provide professional onsite, walk-up, phone, email, Teams, and remote support while maintaining clear communication and a positive customer experience
• Perform basic user and account troubleshooting, including Active Directory and common access-related issues
• Maintain accurate records of deployed, returned, and spare IT equipment and assist with equipment lifecycle and inventory activities
• Collaborate with other IT teams and participate in technology projects, hardware refreshes, migrations, deployments, and other onsite initiatives as needed

Skills and Qualifications

• Minimum 2+ years of hands-on desktop, deskside, or end-user support experience
• Experience supporting both Windows and macOS devices in a corporate environment
• Strong hardware, software, and general troubleshooting skills
• Experience with computer configuration, deployment, imaging, and hardware replacement
• Working knowledge of Microsoft 365, Teams, Active Directory, and common enterprise applications
• Experience using ServiceNow or a similar IT service management/ticketing platform
• Understanding of basic network and connectivity troubleshooting
• Ability to independently manage multiple tickets, priorities, and follow-up
• Strong problem-solving and organizational skills
• Excellent interpersonal, communication, and customer-service skills
• Professional, approachable, and comfortable interacting with users at all levels of an organization
• Positive attitude with the ability to build strong working relationships with end users and team members
• Strong attention to detail, documentation, and follow-through
• Both Windows and macOS devices support experience preferred
• Experience providing onsite support within a corporate or enterprise environment preferred
• Experience with hardware refreshes, migrations, and large-scale device deployments preferred
• Familiarity with IT asset and inventory management preferred
• Experience supporting iOS/mobile devices preferred

Wage Range

The rate for this position is between $18.75- $25.00 per hour, unlesslocal minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness.For more information, visit www.compucom.com.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Work Authorization

Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, ANDIS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

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