Desktop Tech II

Compucom; Irving (TX); On-site; USD 23,763 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Compucom is seeking a Level II Desktop Technician to provide onsite support in Irving, TX. This role involves diagnosing and resolving hardware and software issues, performing installations, and managing user accounts and permissions.

The ideal candidate will have an Associate’s degree in Computer Science or Information Technology and experience in desktop support. Benefits include medical, dental, vision insurance, 401(k), and paid time off. Apply now!

Qualifications

• Associate’s degree in Computer Science or Information Technology preferred.
• Strong desire and enthusiasm to serve customers.
• Ability to prioritize multiple tasks while maintaining attention to detail.

Responsibilities

• Diagnoses mechanical, hardware, software and systems failures.
• Performs service, repair and installation of computer products.
• Communicates with customers at all levels of technical ability.

Skills

Desktop and/or Infrastructure support experience

Ability to communicate effectively

Working knowledge of Windows operating systems

Education

Associate’s degree or equivalent experience in Computer Science or Information Technology

Tools

Microsoft Office application suite including MS Outlook

Job description

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer‑centric, hard‑working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Level II Desktop Technician to join our team.

Position Location

This position is onsite in Irving, TX.

Responsibilities

• Diagnoses mechanical, hardware, software and systems failures, using established procedures
• Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi‑processor servers, and wired/wireless networking
• Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
• Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
• Communicates with customers at all levels of technical and non-technical skill sets
• Follow‑up with end users to provide status updates as per service level guidelines (SLAs)
• Elevates complex and/or high‑priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.)
• Follow all standard operating procedures (SOP) through the effective use of knowledge management
• Works collaboratively with people across the organization

Skills and Qualifications

• Associate’s degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
• Knowledge of assigned area required
• Desktop and/or Infrastructure support experience
• Account specific training or certification
• Technical writing competency
• Coding/programming competency
• Cloud & SaaS services competency
• Sound understanding of customer support, operations, and processes
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast‑paced, client‑driven environment
• Strong desire and enthusiasm to serve customers
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook

Wage Range

The hourly rate for this position is between $17.25 and $23.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. More detailed information can be found here.

Posting Expiration

This posting is anticipated to remain open until 8/24/2026.

Equal Employment Opportunity

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Other Legal Notices

Arizona Applicants: To the extent required by applicable law, the company maintains a smoke‑free workplace.
California Residents: Please review the California Consumer Privacy Act notice.
Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment or continued employment, that an individual submit to or take a lie detector or similar test.
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Rhode Island Applicants: The company is subject to chapters 29‑38 of title 28 of the general laws of Rhode Island, and is therefore covered by the state’s workers’ compensation law.