Desktop Support Technician (with M365) – Intermediate - Part Time

Stonewall Solutions; Warwick (RI); On-site; USD 28,000 - 41,000; Part time

Job summary

Stonewall Solutions is seeking a part-time Desktop Support Technician to provide on-site IT assistance in Warwick, RI. The role covers desktop setup, configuration, printer support, and routine maintenance with a focus on customer service and timely response to help desk requests.

The ideal candidate will have experience with Windows, basic networking, andMicrosoft 365/Exchange/Outlook, plus relevant certifications or practical experience. This position requires on-site presence in Warwick.

Qualifications

• Proficiency with desktop computers, including installation, configuration, and basic operating system support.
• Experience providing technical support and troubleshooting for end users in a small to medium-sized environment.
• Hands-on printer support, including setup, connectivity, and resolving print-related issues.
• Ability to diagnose problems and perform computer repair, including component replacement and basic hardware maintenance.
• Strong customer service orientation, clear communication skills, and the ability to explain technical issues in accessible terms.
• Ability to work on-site in Warwick, RI, manage multiple support requests, and prioritize tasks effectively.
• Familiarity with Windows operating systems, common productivity software, and basic networking concepts is preferred.
• Relevant technical certification (e.g., CompTIA A+, Network+) or equivalent practical experience is beneficial.

Responsibilities

• Provide hands-on technical support for desktops, peripherals, and printers.
• Install, configure, and maintain computers and printers.
• Diagnose and troubleshoot hardware and software issues.
• Document work performed and assist with inventory and asset tracking.
• Collaborate with other technical staff on workstation environments.
• Support system upgrades, moves, and deployments as needed.

Skills

Desktop troubleshooting

Printer support

Customer service

Clear communication

On-site support

Education

CompTIA A+/Network+ certification

Tools

Windows OS

Microsoft 365/Exchange/Outlook

Basic networking

Job description

Role Description

The Desktop Support Technician - Intermediate is a part-time, on-site role based in Warwick, RI. Hours are 8:00am - 12:00pm M-F. This position is responsible for providing hands‑on technical support for desktop computers, peripherals, and printers, including installation, configuration, and routine maintenance. Day‑to‑day tasks include diagnosing and troubleshooting hardware and software issues, performing computer repairs, and responding to help desk requests in a timely, customer-focused manner.

Required: Microsoft cloud productivity applications such as Word, Exchange and Outlook to perform their jobs on a day‑to‑day basis.

The technician will document work performed, assist with inventory and asset tracking, and collaborate with other technical staff to ensure reliable and secure workstation environments. Occasional support for system upgrades, moves, and deployments may also be required.

Qualifications

• Proficiency with desktop computers, including installation, configuration, and basic operating system support.
• Experience providing technical support and troubleshooting for end users in a small to medium‑sized environment.
• Hands‑on skills in printer support, including setup, connectivity, and resolving print‑related issues.
• Ability to diagnose problems and perform computer repair, including component replacement and basic hardware maintenance.
• Strong customer service orientation, clear communication skills, and the ability to explain technical issues in accessible terms.
• Ability to work on‑site in Warwick, RI, manage multiple support requests, and prioritize tasks effectively.
• Familiarity with Windows operating systems, common productivity software, and basic networking concepts is preferred.
• Relevant technical certification (e.g., CompTIA A+, Network+) or equivalent practical experience is beneficial.